Contact Centre Manager, Healthcare

About the Opportunity As a Contact Centre Senior Executive, your job is to manage and coordinate projects and tasks within the contact centre. You will be responsible for communicating with team members and stakeholders, providing guidance and support to team members, and conducting regular meetings to track progress. Your job responsibilities will include...

Competitive remuneration package - Opportunities for professional development - Reputable organisation **As a Senior / Executive, Contact Centre (Healthcare), you will be responsible for the following duties**: - Support daily operations of the 24/7 Contact Centre and ensure smooth workflow - Maintain proper documentation of processes, enquiries, bookings,...

**Working hrs: 5days rostered (Mon-Sun)** **No overnight shifts** To manage and ensure operations of the team at the optimized level. **Key accountabilities**: - To ensure all enquiries are accounted and closed in a timely and professional manner - To manage escalated enquiries/customer resolution - To provide training/coaching to junior team members -...

**Location** Singapore, Central Singapore **Job Type** Permanent **Salary** $2,000 - $2,800 Per Month **Date Posted** 1 hour ago Additional Details **Job ID** 37648 **Job Views** 2 Roles & Responsibilities Job Scope - Handle patients’ enquiries. - Appointment booking and rescheduling. - Attend to any complaints - Other duties assigned Job...

Executive, Training and QA (Contact Centre)Join to apply for the Executive, Training and QA (Contact Centre)role at Income Insurance Limited Executive, Training and QA (Contact Centre)Join to apply for the Executive, Training and QA (Contact Centre)role at Income Insurance Limited Job Description The role of the QA executive is to ensure the standard of...

COMPANY DESCRIPTION Established since 1987, ECON Healthcare Group celebrates more than 35 years of commitment to quality healthcare and eldercare services this year. As a regional provider for integrated healthcare services in Singapore, Malaysia and China, the Group incorporates a chain of medicare centres and nursing homes, hospital services, a careskill...

You will be responsible for the following: Responsible to recruit, train, coach and lead contact centre representatives to ensure high satisfactory of customer service level at all time. Implement manpower planning in line with call volume and calling capacity. Schedule and roster contact centre team considering call arrival pattern and shrinkage. Resolving...

You will be responsible for the following: Responsible to recruit, train, coach and lead contact centre representatives to ensure high satisfactory of customer service level at all time. Implement manpower planning in line with call volume and calling capacity. Schedule and roster contact centre team considering call arrival pattern and shrinkage. Resolving...

COMPANY DESCRIPTION Established since 1987, ECON Healthcare Group celebrates more than 30 years of commitment to quality healthcare and eldercare services this year. As a regional provider for integrated healthcare servcies in Singapore, Malaysia and China, the Group incorporates a chain of medicare centres and nursing homes, hospital services, a careskill...

Responsibilities include: 1. Vendor Contracting Management & Reporting - Support and participate in contract negotiations for new or existing contact center vendors. - Understand and use various contracting models (eg FTE/UTP) to develop reward/penalty system to hold vendors accountable for meeting high performance standards and driving necessary remediation...