Contact Centre Executive

3 days ago

Singapore Parkway Pantai Full time

**Working hrs: 5days rostered (Mon-Sun)**

**No overnight shifts**

To manage and ensure operations of the team at the optimized level.

**Key accountabilities**:

- To ensure all enquiries are accounted and closed in a timely and professional manner
- To manage escalated enquiries/customer resolution
- To provide training/coaching to junior team members
- To perform data analysis, findings and lead development of workaround solutions or/and projects
- To perform transaction monitoring to ensure quality service delivery
- To manage workforce management and ensure the performance of the team is optimized
- To assist, manage and coordinate with relevant stakeholders on telephony fault reported pertaining to PABX system in hospitals and Call Centre
- Ability to use and interpret multiple systems for reporting & monitoring team performance daily
- Any other duties assigned by the supervisor

**Qualifications & Experience**:

- 1. Minimum Diploma and above
- 2. At least 5 years of call centre/customer service/nursing/telesales with experience in managing teams
- 3. Relevant working experience in healthcare industry is a plus
- 4. Demonstrates good verbal communication skills and ability to convey information clearly and effectively
- 5. Ability to effectively handle multiple tasks in a fast paced environment
- 6. Provides customer satisfaction to both internal and external customers and strives to continuously improve service quality
- 7. Ability to resolve issues of conflict in a tactful and professional manner
- 8. Ability to identify problem issues and determine the appropriate course of action/redirection within department guidelines required to resolve issues
- 9 Familiar with contact centre telephony systems
- 10. Knowledge of CRM tool and Microsoft Office

**Additional Information**:

- 1. Good communication skills (both spoken and written) in English, Chinese
- 2. Must be a team player and problem solver
- 3. Good project management skill
- 4. Computer literacy is a must
- 5. Highly organized and efficient with the ability to multi-task and work in a fast-paced and result driven environment

  • Executive, Contact Centre

    1 week ago

    Singapore National Skin Centre(S) Pte Ltd Full time

    -Family Group: Administration **CHALLENGES** You will assist the department Manager/HOD in the development and management of the Contact Centre. You will be involved in resource planning and staff management to ensure efficient deployment of staff. You will also review, improve and streamline workflow processes to ensure Contact Centre operates at optimal...

  • Sr Executive, Contact Centre

    1 week ago

    Singapore National Skin Centre(S) Pte Ltd Full time

    -Family Group: Administration **Responsibilities**: You will assist the department Manager/HOD in the development and management of the Contact Centre. You will be involved in resource planning and staff management to ensure efficient deployment of staff. You will also review, improve and streamline workflow processes to ensure Contact Centre operates at...

  • Contact Centre, Senior Executive

    2 days ago

    Singapore ALLIANCE HEALTHCARE GROUP LIMITED Full time

    Roles & ResponsibilitiesAbout the OpportunityAs a Contact Centre Senior Executive, your job is to manage and coordinate projects and tasks within the contact centre. You will be responsible for communicating with team members and stakeholders, providing guidance and support to team members, and conducting regular meetings to track progress.Your job...

  • Contact Centre Executive

    2 days ago

    Singapore 5 STONES HRM PTE. LTD. Full time

    You will be required to: - Attend to enquiries on various fronts, effectively maintaining our Contact Centre's high level of accessibility - Empathize with customers, and offer clear and relevant advice - Provide policy recommendations and refer customers to client advisers for more comprehensive explanations - Perform post-case administration for future...

  • Senior / Executive, Contact Centre (Healthcare)

    5 days ago

    Singapore ALLIED SEARCH PTE. LTD. Full time

    Competitive remuneration package - Opportunities for professional development - Reputable organisation **As a Senior / Executive, Contact Centre (Healthcare), you will be responsible for the following duties**: - Support daily operations of the 24/7 Contact Centre and ensure smooth workflow - Maintain proper documentation of processes, enquiries, bookings,...

  • Contact Centre, Senior Executive

    4 weeks ago

    Singapore ALLIANCE HEALTHCARE GROUP LIMITED Full time

    Roles & ResponsibilitiesContact Centre Senior ExecutiveWe are seeking a capable and confident Contact Centre professional who can bring valuable experience and sound judgement to our team. In this role, you will be the first point of contact for customers or patients, handling incoming queries via phone and email. You will play an essential part in ensuring...

  • Contact Centre Lead

    2 days ago

    Singapore ZENTACT SYSTEMS PTE. LTD. Full time

    **Role: Contact Centre Lead** **Location: Singapore** **Client: IT Services (Govt Project)** **Duration: Permanent **Responsibilities**: - Support the day-to-day Contact Centre operations for GovTech Operation Centre - **Oversee and monitor performance of customer service officers to ensure service levels are met**: - Handle complaints/ feedback and...

  • Contact Centre Representative

    3 days ago

    Singapore beBeeCustomer Full time $2,000 - $2,800

    Job Title: Contact Centre RepresentativeWe are seeking an experienced contact centre representative to join our team. The successful candidate will be responsible for handling inbound and outbound calls related to hospital bills, providing billing information to patients, and sending statements of accounts.Respond to inquiries and resolve issues related to...

  • Lead Contact Centre

    3 hours ago

    Singapore beBeeLeadership Full time $60,000 - $80,000

    Job Opportunity: Team Lead, Contact Centre Services">We are seeking an experienced professional to lead our Contact Centre team and oversee the productivity, performance, and service quality of the team.Key Responsibilities:The successful candidate will be responsible for managing multiple tasks including:Collaborating with clients and vendors to develop...

  • IT Director, Contact Centre

    2 weeks ago

    Singapore Hays Full time

    **Your new company** Your new firm is a market leader in the logistics and supply chain industry with strong branding. This is a newly created position as part of their digital transformation journey to digitalise their Contact Centre. **Your new role** - Spearhead the digital transformation of legacy infrastructure to cloud environment and take ownership...