Manager (Employee Contact Centre)

**The Head of Operations will lead a team of Client Services Managers and Team managers in delivering professional and consistently high quality service and great customer contact experience through a variety of customer contact channels.** **Reporting to the Managing Director, this role includes line responsibility for both in-house and outsource teams,...

-Family Group: Administration **CHALLENGES** You will assist the department Manager/HOD in the development and management of the Contact Centre. You will be involved in resource planning and staff management to ensure efficient deployment of staff. You will also review, improve and streamline workflow processes to ensure Contact Centre operates at optimal...

**About us**: At DHL, people mean the world to us. That’s why our goal has always been to attract and retain the best talent over the world. We provide challenge and opportunity for personal and professional development. We recognize the difference you bring to our business, and together we share the pride of building THE logistics company for the...

**About us**: At DHL, people mean the world to us. That’s why our goal has always been to attract and retain the best talent over the world. We provide challenge and opportunity for personal and professional development. We recognize the difference you bring to our business, and together we share the pride of building THE logistics company for the...

**About us** At DHL, people mean the world to us. That’s why our goal has always been to attract and retain the best talent over the world. We provide challenge and opportunity for personal and professional development. We recognize the difference you bring to our business, and together we share the pride of building THE logistics company for the...

-Family Group: Administration **Responsibilities**: You will assist the department Manager/HOD in the development and management of the Contact Centre. You will be involved in resource planning and staff management to ensure efficient deployment of staff. You will also review, improve and streamline workflow processes to ensure Contact Centre operates at...

Work closely with stakeholders to achieve desired service levels and deliver positive customer experience. - Highlight gaps in proficiency and/or knowledge of Team Leads (TLs) and Contact Center Staff(CCS). - Oversee the Contact Centre operations and ensure resources are available to meet Key Performance Indicators (KPIs) (including targeted performance...

Contact Centre Project ManagerWe are seeking a highly skilled Contact Centre Project Manager to lead our team and drive the performance of our contact centre. The successful candidate will have a strong background in contact centre operations, with at least five years of experience handling government projects in an operational or project management...

**General information**: **Name** Manager - Customer Contact Centre **Ref #** 950 **Date** Wednesday, January 15, 2025 **Department** Customer Engagement Department **Description & Requirements**: Joining C&C is a distinctive opportunity to develop your career within a successful organization where everyone respects each other and enjoys working...

Singapore, Singapore, Singapore - Department - Contact Centre Team B - Job posted on - Dec 11, 2024 - Employment type - Permanent - Full Time Singlife is a leading homegrown financial services company, offering consumers a better way to financial freedom. Through innovative, technology-enabled solutions and a wide range of products and services, Singlife...

Terra is a dynamic company with a strong presence across the Asia Pacific region, specialising in innovative communication solutions and services driven by AI technologies. Our comprehensive portfolio includes both hardware and software products, along with tailored services that empower our clients and partners to maintain a competitive edge. At Terra, we...

**Your new company** Your new firm is a market leader in the logistics and supply chain industry with strong branding. This is a newly created position as part of their digital transformation journey to digitalise their Contact Centre. **Your new role** - Spearhead the digital transformation of legacy infrastructure to cloud environment and take ownership...

**Responsibilities**: - Ensuring the smooth execution of the plans identified by the Director, Customer Contact Centre for frontline customer contact and guiding Customer Contact Centre Advisors towards revenue and service performance targets. - Support Director, Customer Contact Centre in leading and managing a team of Customer Contact Centre Advisors in...

About the RoleThis is an exciting opportunity for a highly motivated and experienced Contact Centre Manager to join our team at JOBSTUDIO PTE LTD. As a key member of our Contact Centre leadership team, you will be responsible for driving the vision and lifecycle of our Contact Centre's digital systems and enhancements, striving for operational excellence. A...

**What the role is** - The operating environment of the Public Service is undergoing fundamental and rapid change. The issues we face are complex and multi-faceted, which impact the way the Public Service operates and organises itself. To prepare the Public Service for these changes, we have begun the journey towards Public Sector Transformation (PST). As...

Contact Centre SupportTan Tock Seng Hospital's Contact Centre Support Professional provides essential support to patients and callers through various touch-points such as calls, emails, referrals, SMS chat, and live chat. As a key member of the Contact Centre team, you will be responsible for handling general enquiries and appointment-related requests,...

Location: - Singapore- Job Type: - Permanent- Reference: - JO-2212-18630- Sectors- Customer Service- Salary: - Up to $4200 / month**Purpose**: The Assistant Supervisor of the Contact Centre will be in charge of supervising all active Contact Centre PSA members, including handling difficult-to-resolve cases and escalated matters. **Highlights**: - Nearest...

**Position Details **Key Roles and Responsibilities**: - Answer phone calls and respond to WhatsApp messages from clinics and patients on appointment booking and medical benefits verification - Appointment booking for patients to see doctors - Record call information according to standard operating procedures - Follow up care calls to patients where...

**Overview**: Our healthcare client is looking for **Assistant Director, Contact Centre **to be responsible for the overall performance of the Contact Centre. You will drive change, and work with the Head on operational strategies, capacity planning, cost/benefit analysis and performance reviews. - Oversee Contact Centre operations for 24/7 system...

2 years exp **Roles & Responsibilities** **POSITION PURPOSE** The position forms an important part of the Digital Experience Support Team strategy which provides IDP a complete customer engagement experience through its omni-channel contact centre (outbound calls, online chat, social, inbound and others). The key focus of the role is to engage with...