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Contact Centre Executive

3 weeks ago

Singapore MAGENTA CONSULTING SERVICES PTE. LTD. Full time

**Position Details
**Key Roles and Responsibilities**:

- Answer phone calls and respond to WhatsApp messages from clinics and patients on appointment booking and medical benefits verification
- Appointment booking for patients to see doctors
- Record call information according to standard operating procedures
- Follow up care calls to patients where necessary
- 5-day office hours work week (weekdays only), off on weekend and public holidays
- Flexibility to work from home as long as key performance index is achieved

**Employee Specification
**Key Skills**:

- Effective communication in an English speaking environment
- Microsoft Word and Excel

**Qualifications**:

- Education: Diploma
- Experience: Preferably 2 years of working experience in contact centre role or healthcare frontline role. Nurses and allied health staff are welcome to apply.

**Other Attributes**
- Pleasant personality and has a service-oriented mindset
- Attention to details
- Ability to work independently and in a fast paced environment which sometimes can be stressful