Contact Centre Officer

Roles & ResponsibilitiesJob Description & Requirements1st level helpdesk to respond to calls Provide first call resolution to users who called into our hotline which is public facing, advising on issues Liaise with other support teams, or product teams as required to resolve requests/issues in a timely manner. Ensure proper documentation, notification,...

Roles & ResponsibilitiesJob Description & Requirements 1st level helpdesk to respond to calls Provide first call resolution to users who called into our hotline which is public facing, advising on issues Liaise with other support teams, or product teams as required to resolve requests/issues in a timely manner. Ensure proper documentation, notification,...

Roles & ResponsibilitiesWorking Hours:Monday – Sunday, including Public Holidays 4-hour shifts: 9 AM – 1 PM or 10:30 AM – 2:30 PM Minimum 5 working days per week, including weekends and public holidaysResponsibilities:Handle Contact Centre duties, responding to customer inquiries via calls or messages Escalate complex issues to the appropriate...

Job DescriptionWe are seeking a skilled Contact Centre Service Manager to oversee the contact centre support requirements for various HPB programmes and services. The successful candidate will be responsible for upholding service delivery standards and contributing towards shaping customer interactions.The ideal candidate will have experience in a contact...

Roles & ResponsibilitiesWorking Hours: Monday – Sunday, including Public Holidays 4-hour shifts: 9 AM – 1 PM or 10:30 AM – 2:30 PM Minimum 5 working days per week, including weekends and public holidaysResponsibilities: Handle Contact Centre duties, responding to customer inquiries via calls or messages Escalate complex issues to the appropriate...

Responsibilities: Provide leadership, development and coaching of Assistant Managers, Team Leaders, QAs, Trainers and Agents. Drive Employee Engagement to help our employees feel connected to one another and the company, and care about their work. Foster a workplace that helps the team thrive. Actively engage and support the development of your team to...

About the RoleWe are looking for a highly skilled Communication Expert to join our Contact Centre team. As a key member of our team, you will be responsible for communicating with customers and financial representatives via phone calls and live chats.Responsibilities

Job Role:We are seeking a highly motivated and experienced Contact Centre Professional to join our team. As a key member of our Contact Centre, you will be responsible for providing exceptional customer service and resolving customer inquiries in a timely and professional manner.The successful candidate will possess excellent communication and interpersonal...

Roles & ResponsibilitiesResponsible for day-to-day operations, training and management of teams to achieve targeted Service Levels Conducts regular transaction monitoring and liaise with the Quality team to review calls for the purposes of quality assurance, coaching and training Ensure that follow-up actions are in place to address any gaps in staff...

Job DescriptionThe primary objective of this role is to oversee the daily operations of the Contact Centre, ensuring that it runs efficiently and effectively. This includes managing inbound and outbound calls, chat, email, and other communication channels, as well as monitoring call volume, queue times, and resource allocation.Key...

About UsAs a trusted partner of Singaporeans, the Health Promotion Board (HPB) strives to deliver intuitive and personalized experiences that empower individuals to embrace holistic well-being.We engage our customers via online and offline touchpoints such as outreach through different settings including workplaces, schools, community, health screening,...

The NUHS Group Ops & IT seeks an experienced Customer Service Professional to join our Group Contact Centre team. As a Senior Support Associate, you will play a vital role in providing Contact Centre services to patients and the public. This challenging role requires excellent communication skills, attention to detail, and the ability to work effectively in...

Overview NUHS provides healthcare delivery through the National University Hospital (NUH), Ng Teng Fong General Hospital (NTFGH), Jurong Community Hospital, Alexandra Hospital (AH) and the National University Polyclinics (NUP). As part of the strategic roadmap, the 4 Contact Centres have integrated into one, forming the OneNUHS Group Contact Centre, to...

Job Overview:We are seeking an exceptional Contact Centre Operations Manager to lead our team in achieving outstanding service levels.The ideal candidate will have a proven track record in managing teams, ensuring operational efficiency and customer satisfaction. Key responsibilities include:Day-to-day operations managementTraining and development of team...

Roles & ResponsibilitiesPosition: Contact Centre ExecutiveLocation: RafflesTime: 4 hours a daySalary: Up to $20/hour (depending on experience)Job Responsibilities: Assist in Contact Centre Duties (Answering of customer enquiries, escalate to relevant department, initiate callbacks to customers to confirm details and resolve concerns)Requirements: ...

Roles & ResponsibilitiesPosition: Contact Centre ExecutiveLocation: RafflesTime: 4 hours a daySalary: Up to $20/hour (depending on experience)Job Responsibilities: Assist in Contact Centre Duties (Answering of customer enquiries, escalate to relevant department, initiate callbacks to customers to confirm details and resolve concerns)Requirements: ...

About UsAgape Connecting People Pte Ltd is a leading provider of contact centre services and solutions, driven by a strong moral and social core. We partner with companies to empower both our stakeholders and those we work with.

We are seeking an experienced Senior Team Manager Contact Centre to join our team and drive business growth through exceptional customer service.The ideal candidate will have a strong background in managing high-performing teams, developing strategic plans, and executing operational processes.Key Responsibilities:Lead day-to-day contact centre...

As a Contact Centre Specialist at OCBC Bank, you will play a critical role in delivering exceptional customer experiences across multiple channels. Your primary responsibilities will include:Handling customer inquiries and resolving issues through effective communication and problem-solving skills.Providing accurate and timely information, alternatives, and...

Company description: Tan Tock Seng Hospital Job description: JOB SUMMARY Support the Assistant Manager/Manager in overseeing the daily operations and system projects of the Contact Centre. Collaborate with management to develop and implement resource planning strategies that ensure optimal staffing and effective deployment of personnel based on operational...