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Contact Centre Specialist

1 week ago

Singapore OCBC Bank Full time

As a Contact Centre Specialist at OCBC Bank, you will play a critical role in delivering exceptional customer experiences across multiple channels. Your primary responsibilities will include:

  • Handling customer inquiries and resolving issues through effective communication and problem-solving skills.
  • Providing accurate and timely information, alternatives, and solutions to customers on products and services.
  • Collaborating with internal stakeholders to improve processes and deliver seamless customer experiences.

To succeed in this role, you will need:

  • A Diploma or Degree in any discipline.
  • Excellent communication and interpersonal skills.
  • The ability to work in a fast-paced environment and adapt to changing priorities.
  • A passion for delivering exceptional customer experiences.

We offer a comprehensive training program to support your development and growth within the company. If you are a motivated and results-driven individual who is passionate about delivering exceptional customer experiences, please submit your application.