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Contact Centre Operations Manager

1 week ago

Singapore AGAPE CP HOLDINGS PTE. LTD. Full time

Job Overview:

We are seeking an exceptional Contact Centre Operations Manager to lead our team in achieving outstanding service levels.

The ideal candidate will have a proven track record in managing teams, ensuring operational efficiency and customer satisfaction. Key responsibilities include:

  • Day-to-day operations management
  • Training and development of team members
  • Campaign planning and execution
  • Quality assurance and coaching
  • Operational health reporting

Requirements:

  • Minimum degree holder with 3 years relevant experience
  • At least 3 years people management, customer relationship management and project management experience
  • Effective communication and stakeholder engagement skills
  • Good knowledge of contact centre management tools and technology