Contact Centre Manager

Responsibilities: Provide leadership, development and coaching of Assistant Managers, Team Leaders, QAs, Trainers and Agents. Drive Employee Engagement to help our employees feel connected to one another and the company, and care about their work. Foster a workplace that helps the team thrive. Actively engage and support the development of your team to...

Job DescriptionThe primary objective of this role is to oversee the daily operations of the Contact Centre, ensuring that it runs efficiently and effectively. This includes managing inbound and outbound calls, chat, email, and other communication channels, as well as monitoring call volume, queue times, and resource allocation.Key...

About the RoleSearch Index Pte Ltd is looking for a skilled Contact Centre Officer to join our team. As a Contact Centre Officer, you will be responsible for managing customer relationships and delivering exceptional customer service.Key Responsibilities:Respond to customer inquiries via phone, email, or other communication channels.Handle customer...

Roles & ResponsibilitiesResponsibilities:Inbound call handling for client Accounts servicing, campaigns, products enquiries and helpdesk enquiries. Fulfillment follow through on case handling and with customers. Ensure group compliance & control standards are observed and met in the execution of customers' enquiries, transaction requests and...

Roles & ResponsibilitiesThe incumbent will drive the vision and lifecycle of the Contact Centre's digital systems and enhancements to achieve operational excellence. This role requires a customer-centric mindset, a strong understanding of contact centre functions, and expertise in information technology solutions. The candidate must possess excellent...

Roles & ResponsibilitiesJob Description & Requirements1st level helpdesk to respond to calls Provide first call resolution to users who called into our hotline which is public facing, advising on issues Liaise with other support teams, or product teams as required to resolve requests/issues in a timely manner. Ensure proper documentation, notification,...

About the RoleWe are looking for a highly skilled Communication Expert to join our Contact Centre team. As a key member of our team, you will be responsible for communicating with customers and financial representatives via phone calls and live chats.Responsibilities

Roles & ResponsibilitiesJob Description & Requirements 1st level helpdesk to respond to calls Provide first call resolution to users who called into our hotline which is public facing, advising on issues Liaise with other support teams, or product teams as required to resolve requests/issues in a timely manner. Ensure proper documentation, notification,...

Roles & ResponsibilitiesWorking Hours:Monday – Sunday, including Public Holidays 4-hour shifts: 9 AM – 1 PM or 10:30 AM – 2:30 PM Minimum 5 working days per week, including weekends and public holidaysResponsibilities:Handle Contact Centre duties, responding to customer inquiries via calls or messages Escalate complex issues to the appropriate...

Roles & ResponsibilitiesJoining C&C is a distinctive opportunity to develop your career within a successful organization where everyone respects each other and enjoys working together. We recognize your performance in both tangible and intangible ways, by providing you development opportunities and making you feel respected.The OpportunityYou will be a...

Job Role:We are seeking a highly motivated and experienced Contact Centre Professional to join our team. As a key member of our Contact Centre, you will be responsible for providing exceptional customer service and resolving customer inquiries in a timely and professional manner.The successful candidate will possess excellent communication and interpersonal...

Roles & ResponsibilitiesWorking Hours: Monday – Sunday, including Public Holidays 4-hour shifts: 9 AM – 1 PM or 10:30 AM – 2:30 PM Minimum 5 working days per week, including weekends and public holidaysResponsibilities: Handle Contact Centre duties, responding to customer inquiries via calls or messages Escalate complex issues to the appropriate...

Roles & ResponsibilitiesResponsible for day-to-day operations, training and management of teams to achieve targeted Service Levels Conducts regular transaction monitoring and liaise with the Quality team to review calls for the purposes of quality assurance, coaching and training Ensure that follow-up actions are in place to address any gaps in staff...

Role SummaryThis role supports the Assistant Manager/Manager in overseeing the daily operations and system projects of the Contact Centre. Key responsibilities include collaborating with management to develop and implement resource planning strategies, continuously reviewing and improving workflow processes, and preparing and maintaining reports and...

Company description:Tan Tock Seng Hospital Job description:JOB SUMMARY Support the Assistant Manager/Manager in overseeing the daily operations and system projects of the Contact Centre. Collaborate with management to develop and implement resource planning strategies that ensure optimal staffing and effective deployment of personnel based on operational...

Roles & Responsibilities Responsible for day-to-day operations, training and management of teams to achieve targeted Service Levels Conducts regular transaction monitoring and liaise with the Quality team to review calls for the purposes of quality assurance, coaching and training Ensure that follow-up actions are in place to address any gaps in staff...

Job Title: Customer Service Associate (Contact Centre)Location: Singapore Job Summary: We are looking for a dedicated and service-oriented individual to join our Group Contact Centre team. As a Customer Service Associate , you will handle general inquiries, appointment scheduling, and provide assistance to patients and the public. This role requires strong...

Roles & ResponsibilitiesFounded in 2017, Achievers Dream Learning Centre is a distinguished Science and Chemistry Specialist Tuition Centre that has empowered many students to excel in their academic pursuits. Beyond traditional theory lessons, our NEA-approved Chemistry Laboratory has transformed the learning experience, enriching the educational journey...

Roles & ResponsibilitiesFounded in 2017, Achievers Dream Learning Centre is a distinguished Science and Chemistry Specialist Tuition Centre that has empowered many students to excel in their academic pursuits. Beyond traditional theory lessons, our NEA-approved Chemistry Laboratory has transformed the learning experience, enriching the educational journey...

As part of Group Contact Centre, the Senior / Service Team Leader's key role is toensure optimal operational efficiency and customer satisfaction in the provision of Contact Centre services. Reporting to the Institution Lead, Group Contact Centre, you will: Job Responsibilities: Monitor performance real-time and manage resources / deploy manpower...