Tour Operations Specialist

6 days ago


Singapore RMA CONSULTANTS PTE LTD Full time
About RMA Consultants PTE LTD

RMA Consultants PTE LTD is a leading company in the industry, offering a wide range of products and services to its clients.

Job Title: Tour Operations SpecialistJob Summary:

We are seeking an experienced Tour Operations Specialist to join our team. As a key member of our operations team, you will be responsible for achieving monthly targets, ensuring high conversion rates, and delivering exceptional customer service.

Responsibilities:
  • Frontline support and engagement with clients across various channels, including B2B partners, social media, WhatsApp, and website
  • Responsible for achieving monthly targets and optimizing client spending
  • Ensuring that client enquiries align with their travel policy and identifying opportunities for cost savings
  • Developing and maintaining close relationships with our partners and suppliers
  • Providing tour planning and management services, including crafting proposals and booking arrangements
  • Coordinating logistics and ensuring smooth execution of tours
  • Managing account payments and coordinating with HQ
  • Staying updated on destinations and travel industry news
Requirements:
  • Degree in relevant field or equivalent experience
  • Excellent CRM and account management skills
  • Strong communication and interpersonal skills
  • Proficiency in Microsoft Office and Excel
  • Experience in sales operations and service excellence
Benefits:
  • Competitive salary range: SGD 40,000 - SGD 60,000 per annum (based on experience)
  • Rotating shift schedule with weekdays, weekends, and PH coverage
  • Opportunities for career growth and professional development


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