Tour Operations Specialist
6 days ago
RMA Consultants PTE LTD is a leading company in the industry, offering a wide range of products and services to its clients.
Job Title: Tour Operations SpecialistJob Summary:We are seeking an experienced Tour Operations Specialist to join our team. As a key member of our operations team, you will be responsible for achieving monthly targets, ensuring high conversion rates, and delivering exceptional customer service.
Responsibilities:- Frontline support and engagement with clients across various channels, including B2B partners, social media, WhatsApp, and website
- Responsible for achieving monthly targets and optimizing client spending
- Ensuring that client enquiries align with their travel policy and identifying opportunities for cost savings
- Developing and maintaining close relationships with our partners and suppliers
- Providing tour planning and management services, including crafting proposals and booking arrangements
- Coordinating logistics and ensuring smooth execution of tours
- Managing account payments and coordinating with HQ
- Staying updated on destinations and travel industry news
- Degree in relevant field or equivalent experience
- Excellent CRM and account management skills
- Strong communication and interpersonal skills
- Proficiency in Microsoft Office and Excel
- Experience in sales operations and service excellence
- Competitive salary range: SGD 40,000 - SGD 60,000 per annum (based on experience)
- Rotating shift schedule with weekdays, weekends, and PH coverage
- Opportunities for career growth and professional development
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