Tour Coordinator, China Department Specialist
6 days ago
Job Summary:
We are seeking a highly skilled Tour Coordinator to join our China Department team. In this role, you will be responsible for coordinating group tours, ensuring seamless operations from booking to the end of the tour. This includes working directly with customers, providing exceptional service to enhance their travel experience, and managing tour schedules to ensure accuracy and timely delivery.
Main Responsibilities:
- Tour Coordination: Follow up and service customer enquiries or bookings, before and after sales, and manage tour schedules to ensure accuracy and timely delivery of services.
- Customer Service: Address customer inquiries, concerns, and feedback in a timely and professional manner, provide detailed information about tour itineraries, destinations, and travel requirements, and provide exceptional customer service experience when answering call-in and walk-in enquiries.
- Booking and Administration: Handle tour bookings, maintain accurate records of bookings, payments, and customer interactions in the company's OB reservation system, and assist with administrative tasks as needed.
- Reporting and Analysis: Analyze tour data to identify trends and opportunities for improvement, meet and exceed sales and revenue targets, and prepare tour leader reports on tour performance, customer feedback, and operational issues after tours.
Requirements:
- Bachelor's degree in Travel & Tourism, Hospitality, Business Administration, or a related field.
- Minimum of 5 years of experience in tour management, preferably in a similar role.
- Excellent customer service and communication skills, ability to work independently and as part of a team, and proficiency in OB booking system.
- Able to handle high-pressure situations and resolve issues efficiently, effectively bilingual in English & Mandarin, and friendly and professional demeanor with a passion for travel.
About Us:
AIR SINO-EURO ASSOCIATES TRAVEL PTE. LTD. is a leading travel company that provides exceptional experiences for our clients. We offer a competitive salary range of SGD $40,000 - $60,000 per annum, depending on experience, plus benefits and bonuses. If you have a passion for travel and excellent customer service skills, we encourage you to apply for this exciting opportunity.
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