Operations Director for China Department

3 days ago


Singapore AIR SINO-EURO ASSOCIATES TRAVEL PTE. LTD. Full time
About Us

AIR SINO-EURO ASSOCIATES TRAVEL PTE. LTD. is a leading travel agency with a strong presence in the market.

Job Title: Operations Director for China DepartmentJob Summary:

We are seeking an experienced Operations Director to lead our China Department operations. This role involves overseeing the full scope of travel arrangements, managing relationships with suppliers and ensuring operational efficiency in the department.

About You:
  • You have a minimum of 5 years of experience working in a travel agency as an Operations Manager or in a similar operational capacity.
  • You possess strong problem-solving and negotiation skills, with the ability to handle multi-tasking in a fast-paced environment.
  • You are proficient in Amadeus (GDS) and other booking systems.
  • You have excellent communication skills in both English and Chinese (written and spoken).
  • You are a strong organiser with attention to detail.
  • You are proficient in Microsoft Office applications (Excel, Word, PowerPoint).
Responsibilities:
  1. Oversee the issuance of air tickets, coordination with land operators, and direct bookings of hotels, restaurants, and attractions.
  2. Ensure adherence to deadlines for deposits, full payments, ticket issuance and promotional activities.
  3. Closely monitor costing, including profit & loss and land & ticket costing for China-specific products.
  4. Supervise and guide the Operations Executive team in updating the OB system, ensuring smooth facilitation of counter staff operations for sales and follow-ups.
  5. Resolve operational issues swiftly and maintain strong, professional relationships with airlines, overseas suppliers, and other travel partners.
  6. Coordinate travel arrangements for group tours, liaising with airlines, overseas land operators and transportation providers.
  7. Supervise and support the reservation and ticketing operations, including tours, hotels, and air travel, ensuring smooth travel coordination for China tours.
  8. Assist with pre-departure and post-departure requirements, ensuring all travel details are addressed and clients are fully supported.
  9. Lead and oversee participation in travel fairs, roadshows, and promotional events.
What We Offer:
  • An estimated salary range of SGD $60,000 - SGD $80,000 per annum, depending on experience.
  • Ongoing training and development opportunities to enhance your skills.
  • A dynamic and supportive work environment.
  • The opportunity to work with a leading travel agency.

Please note that the salary range is indicative and may be adjusted based on individual qualifications and experience.



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