Tour Executive, Worldwide Department

6 days ago


Singapore AIR SINO-EURO ASSOCIATES TRAVEL PTE. LTD. Full time
Roles & Responsibilities

Job Summary:

The Tour Executive (Worldwide Department) is responsible for counter sales and coordinating group tours, ensuring seamless operations from booking to the end of the tour. This role involves working directly with customers and providing exceptional service to enhance the travel experience for clients of ASA Holidays.

Key Responsibilities:

  • Tour Coordination:
    • Following up and servicing customers’ enquiries or bookings, before and after sales.
    • Managing and updating tour schedules, ensuring accuracy and timely delivery of services.
  • Customer Service:
    • Addressing customer inquiries, concerns and feedback in a timely and professional manner.
    • Providing detailed information about tour itineraries, destinations and travel requirements.
    • Providing exceptional customer service experience when answering call-in and walk-in enquiries.
    • Serving as the primary point of contact for clients during the booking process and throughout their travel experience.
  • Booking and Administration:
    • Handling tour bookings
    • Maintaining accurate records of bookings, payments, and customer interactions in the company’s OB reservation system.
  • Other Support:
    • Assisting Counter Manager in any logistic arrangement.
    • Coordinating with the operations team to ensure smooth execution of tours and address any issues that arise during the trip.
    • Ensuring compliance with travel regulations and company policies.
  • Reporting and Analysis:
    • Analysing tour data to identify trends and opportunities for improvement.
    • Meeting and exceeding sales and revenue targets.
    • Preparing tour leader reports on tour performance, customer feedback and operational issues after tours.

Qualifications:

  • Education & Experience:
    • Diploma in Travel & Tourism, Hospitality, Business Administration, or a related field.
    • Minimum of 5 years of experience in tour management, preferably in a similar role.
    • Skills:
    • Ability to work independently and as part of a team.
    • Excellent customer service and communication skills.
    • Knowledge of travel regulations, destinations and industry best practices.
    • Proficiency in OB booking system.
    • Strong organisational and multi-tasking abilities.
  • Attributes:
    • Ability to handle high-pressure situations and resolve issues efficiently.
    • Able to work on weekends including Sundays and Public Holidays.
    • Customer-oriented and enthusiastic with a strong passion for sales.
    • Detail-oriented with a proactive approach to problem-solving.
    • Effectively bilingual in English & Mandarin to communicate with customers
    • Friendly and professional demeanour with a passion for travel.

Please provide the following information in your resume:

1. Reasons for leaving your last employment

2. Current and/or last drawn salary

3. Expected monthly salary

4. Availability


Tell employers what skills you have

Sales
Ability To Work Independently
Tour Management
Exceptional Customer Service
Administration
Compliance
ASA
Communication Skills
Customer Service
Hospitality
Customer Service Experience

  • Singapore AIR SINO-EURO ASSOCIATES TRAVEL PTE. LTD. Full time

    Roles & ResponsibilitiesJob Summary:The Tour Executive (China Department) is responsible for counter sales and coordinating group tours, ensuring seamless operations from booking to the end of the tour. This role involves working directly with customers and providing exceptional service to enhance the travel experience for clients of ASA Holidays.Key...


  • Singapore AIR SINO-EURO ASSOCIATES TRAVEL PTE. LTD. Full time

    Air Sino-Euro Associates Travel Pte. Ltd. is seeking a highly skilled Tour Executive to join our China Department. This role is responsible for counter sales and coordinating group tours, ensuring seamless operations from booking to the end of the tour.Key Responsibilities:Tour Coordination: Manage and update tour schedules, ensuring accuracy and timely...


  • Singapore AIR SINO-EURO ASSOCIATES TRAVEL PTE. LTD. Full time

    Job Summary:We are seeking a highly skilled Tour Coordinator to join our China Department team. In this role, you will be responsible for coordinating group tours, ensuring seamless operations from booking to the end of the tour. This includes working directly with customers, providing exceptional service to enhance their travel experience, and managing tour...


  • Singapore This is an IT support group Full time

    Join Our Team as a Tour Sales Executive!About Us: UGKS LIMOUSINE PTE LTD is a dynamic and innovative tour agency specializing in creating unforgettable travel experiences. From private tours to group packages, we cater to a diverse range of clients looking for personalized and high-quality travel services. As we expand our offerings, we’re looking for a...


  • Singapore UGKS LIMOUSINE PTE. LTD. Full time $2,500 - $3,000

    Join Our Team as a Tour Sales Executive! About Us:UGKS LIMOUSINE PTE LTD is a dynamic and innovative tour agency specializing in creating unforgettable travel experiences. From private tours to group packages, we cater to a diverse range of clients looking for personalized and high-quality travel services. As we expand our offerings, we’re looking for a...


  • Singapore Marriott Vacations Worldwide Full time

    SummaryJob Summary The Assistant Manager, Business Development participates in developing and implementing programs that will increase tour flow from marketing channels in the Asia Pacific (APAC) and Europe and Middle East (EME) markets, building relationships with external vendors and managing marketing materials. Evaluates programs for generating tours and...


  • Singapore THE SUPREME HR ADVISORY PTE. LTD. Full time

    Sales Executive Job Opportunity in the Tour and Travel IndustryWe are seeking an experienced Sales Executive to join our team at THE SUPREME HR ADVISORY PTE. LTD.About the RoleThe successful candidate will be responsible for building and maintaining relationships with our agents and clients, updating our social media platforms, and working with the team to...

  • Account Executive

    2 days ago


    Singapore LIONHEARTLANDERS PTE. LTD. Full time

    Explore a fulfilling career with Lionheartlanders PTE. LTD. as an Account Executive - Educational Tours Specialist.About the RoleThis exciting opportunity is perfect for individuals who are passionate about educational tours and possess excellent communication skills.Job ResponsibilitiesCustomer Engagement: Handle client inquiries, tour bookings,...

  • Account Executive

    6 days ago


    Singapore LIONHEARTLANDERS PTE. LTD. Full time

    Job DescriptionWe are seeking a highly motivated and results-driven Account Executive to join our sales team at Lionheartlanders PTE. LTD.About UsLionheartlanders PTE. LTD. is a leading tour operator brand that offers quality experiences for every traveller. Founded in 2015, we re-invent the travel experience by combining adventure with professional...


  • Singapore WORLDWIDE HOTELS MANAGEMENT (V) PTE. LTD. Full time

    Job Title: Housekeeping ManagerWe are seeking a highly skilled and experienced Housekeeping Manager to join our team at Worldwide Hotels Management (V) Pte. Ltd.About the RoleThe successful candidate will be responsible for overseeing the housekeeping department, ensuring that all public areas and guest rooms are clean and well-maintained. Key...


  • Singapore WOOPA TRAVELS PTE. LTD. Full time

    Estimated Salary: SGD 50,000 - SGD 80,000 per annumAbout Woopa Travels Pte. Ltd.We are a dynamic travel agency and destination management company founded in 2015. Our mission is to re-invent the travel experience by combining adventure with professional storytelling. We manage leading tour operator brands such as Monster Day Tours, Lion Heartlanders, and...


  • Singapore LIONHEARTLANDERS PTE. LTD. Full time

    Job DescriptionWe are seeking a motivated and skilled Accounts & Client Relations Executive to join our sales team at LIONHEARTLANDERS PTE. LTD.About the RoleHandle client enquiries, tour bookings, customizations, and amendments efficiently.Prepare sales quotations, tour proposals, and itineraries for customers with excellent attention to detail.Assist with...


  • Singapore RMA CONSULTANTS PTE LTD Full time

    Roles & ResponsibilitiesJob description and responsibilities: Frontline Attend and answer enquiries from all channels (B2B partners, B2C: social media, WhatsApp, website etc.) for all products (cruise, yacht, land etc.) Responsible for achieving monthly targets Ensure that enquiries are aligned with the Client’s travel policy and be proactive in...


  • Singapore AIR SINO-EURO ASSOCIATES TRAVEL PTE. LTD. Full time

    We are seeking a proactive and experienced Operations Manager to lead the China Department operations. This role involves overseeing the full scope of travel arrangements, managing relationships with suppliers and ensuring operational efficiency in the department. You will work closely with product planners, airlines, land operators and other key partners...


  • Singapore AIR SINO-EURO ASSOCIATES TRAVEL PTE. LTD. Full time

    Job Summary:Air Sino-Europe Associates Travel PTE. LTD is seeking a highly skilled Tour Executive to join our Worldwide Department. In this role, you will be responsible for handling counter sales, coordinating group tours, and ensuring seamless operations from booking to the end of the tour.About You:To succeed in this position, you should have a strong...


  • Singapore RMA CONSULTANTS PTE LTD Full time

    About RMA Consultants PTE LTDRMA Consultants PTE LTD is a leading company in the industry, offering a wide range of products and services to its clients.Job Title: Tour Operations SpecialistJob Summary:We are seeking an experienced Tour Operations Specialist to join our team. As a key member of our operations team, you will be responsible for achieving...


  • Singapore AIR SINO-EURO ASSOCIATES TRAVEL PTE. LTD. Full time

    About UsAIR SINO-EURO ASSOCIATES TRAVEL PTE. LTD. is a leading travel agency with a strong presence in the market.Job Title: Operations Director for China DepartmentJob Summary:We are seeking an experienced Operations Director to lead our China Department operations. This role involves overseeing the full scope of travel arrangements, managing relationships...


  • Singapore Hilton Worldwide, Inc. Full time

    Job Description - Cluster Senior Sales Manager/Sales Manager - MICE (Conrad Centennial Singapore & Conrad Singapore Orchard) (HOT0 AF7 W) Work Locations Conrad Centennial Singapore, Two Temasek Boulevard, Singapore 38982 With thousands of hotels in over 100 countries and territories, Hilton offers countless opportunities to delight. From an open door to a...


  • Singapore AIR SINO-EURO ASSOCIATES TRAVEL PTE. LTD. Full time

    Roles & ResponsibilitiesWe are seeking a proactive and experienced Operations Manager to lead the China Department operations. This role involves overseeing the full scope of travel arrangements, managing relationships with suppliers and ensuring operational efficiency in the department. You will work closely with product planners, airlines, land operators...


  • Singapore CROWN WORLDWIDE SINGAPORE Full time

    About the role We are seeking a driven and experienced Senior HR Executive/Generalist to join our team at CROWN WORLDWIDE SINGAPORE. This is a full-time position based in the Pioneer. In this pivotal role, you will provide strategic HR support and expertise to our growing business, ensuring our workforce is engaged, developed and supported to deliver...