Sales & Tour Operations Executive/Representatives

6 days ago


Singapore RMA CONSULTANTS PTE LTD Full time
Roles & Responsibilities

Job description and responsibilities:

  • Frontline
  • Attend and answer enquiries from all channels (B2B partners, B2C: social media, WhatsApp, website etc.) for all products (cruise, yacht, land etc.)
  • Responsible for achieving monthly targets
  • Ensure that enquiries are aligned with the Client’s travel policy and be proactive in optimizing the Client’s spending
  • Ensure high conversion rate per enquiry with acute follow-up per enquiry
  • Ensure service excellence with prompt response time
  • Account management
  • Develop and maintain close relationship with our partners
  • Ensure service excellence with prompt response time
  • Tour planning and management
  • Craft the best proposal for all tour requests
  • Source the best tour partner for each item
  • Live co-ordination of all tour arrangements with respective tour/product/transport provider
  • Bookings , account and payment co-ordination with our HQ
  • Stay updated on destinations and travel industry news
  • Notwithstanding stated job description above; to undertake any other responsibilities and duties as given by supervisor

Working hours & arrangements:

  • Need to provide services when occasion calls; including weekday nights, weekends and PH.
  • 5 days week, 9am to 6pm (Rotating shift for weekends)

Tell employers what skills you have

CRM
Higher Education
Account Management
Listening Skills
Microsoft Office
Microsoft Excel
Social Media
Interpersonal Skills
Inventory
Target Driven
Selling
Sales Operations
Service Excellence
Able To Work Independently

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