China Department Tour Coordinator
4 days ago
Air Sino-Euro Associates Travel Pte. Ltd. is seeking a highly skilled Tour Executive to join our China Department. This role is responsible for counter sales and coordinating group tours, ensuring seamless operations from booking to the end of the tour.
Key Responsibilities:
- Tour Coordination: Manage and update tour schedules, ensuring accuracy and timely delivery of services; follow up and service customers' enquiries or bookings, before and after sales.
- Customer Service: Address customer inquiries, concerns, and feedback in a timely and professional manner; provide detailed information about tour itineraries, destinations, and travel requirements.
- Booking and Administration: Handle tour bookings; maintain accurate records of bookings, payments, and customer interactions in the company's OB reservation system.
- Other Support: Assist Counter Manager (China Department) in any logistic arrangement; coordinate with the operations team to ensure smooth execution of tours and address any issues that arise during the trip.
Requirements:
- Bachelor's degree in Travel & Tourism, Hospitality, Business Administration, or a related field;
- Minimum of 5 years of experience in tour management, preferably in a similar role;
- Excellent customer service and communication skills; knowledge of travel regulations, destinations, and industry best practices;
- Proficiency in OB booking system; strong organisational and multi-tasking abilities;
- Ability to handle high-pressure situations and resolve issues efficiently;
- Able to work on weekends including Sundays and Public Holidays;
- Customer-oriented and enthusiastic with a strong passion for sales;
- Detail-oriented with a proactive approach to problem-solving;
- Effectively bilingual in English & Mandarin to communicate with customers;
- Friendly and professional demeanour with a passion for travel.
Salary and Benefits:
We offer a competitive salary range of SGD $45,000 - $65,000 per annum, depending on experience, plus benefits including medical insurance, annual leave, and training opportunities.
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Singapore AIR SINO-EURO ASSOCIATES TRAVEL PTE. LTD. Full timeJob Summary:We are seeking a highly skilled Tour Coordinator to join our China Department team. In this role, you will be responsible for coordinating group tours, ensuring seamless operations from booking to the end of the tour. This includes working directly with customers, providing exceptional service to enhance their travel experience, and managing tour...
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