Reservations Manager

1 week ago


Singapore This is an IT support group Full time
Job Description

This is an IT support group seeking a highly organized, detail-oriented, and customer-focused Reservations Supervisor to oversee the daily operations of the reservations team.

Key Responsibilities
  • Reservation Management:
  • Handle room reservations promptly and accurately through various channels, including phone, email, and online booking systems.
  • Maintain accurate and up-to-date records of all reservations, including guest preferences and special requests.
  • Manage group bookings, special requests, and VIP reservations, ensuring personalized service and attention to detail.
  • Lead, train, and motivate the reservations team to deliver excellent customer service while ensuring productivity, efficiency, and accuracy in booking and handling reservations.
  • Assist with revenue management efforts by ensuring proper room allocation, monitoring occupancy levels, and suggesting adjustments to room rates based on demand and seasonality.
Guest Interaction
  • Provide exceptional service to guests by addressing their questions about room rates, availability, and hotel amenities.
  • Assist guests with modifications or cancellations of their reservations, ensuring a smooth and hassle-free process.
  • Handle guest complaints and issues related to reservations with professionalism and a problem-solving attitude.
Revenue Management
  • Monitor booking patterns and report on occupancy trends, helping to identify opportunities for maximizing revenue.
System and Record Management
  • Utilize reservation and property management systems to track and manage room inventory, availability, and bookings.
Quality Control
  • Regularly review reservation logs, track booking patterns, and manage booking discrepancies or overbooking situations in accordance with hotel policies.
Reporting & Analysis
  • Assist with preparing reports on occupancy trends, booking trends, and other reservation-related metrics, contributing to the hotel's operational decision-making.

The ideal candidate will have a Diploma, Higher NITEC or NITEC or a professional equivalent qualification and 3 – 5 years of similar experience, preferably in a luxury hotel or resort setting. Proficiency in Reservation and Property Management systems (e.g. Opera) and ability to multitask and work in a fast-paced environment are essential.


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