Reservations Manager

2 days ago

Singapore TPC HOTEL PTE. LTD. Full time

**Responsibilities**:
Reservations
- Direct the reservations team to maximise the sales of rooms and facilities, and at all times monitor quality of reservations, statistical information provided and inter-departmental communications.
- Lead the Reservations team to effectively carry out bookings for guests, ensuring a smooth and efficient process for them.
- Efficiently follow up with all requests for reservations and ensure that they are recorded accurately.
- Ensure the consistent updating of the Opera system through updating rate systems, validity dates, mail messages and availability control.
- Ensure that all reservations that are loaded into the PMS system are up to date.
- Monitor closely the reservations relating to regular clients to ensure that all information is correct, promoting efficiency and reduced check in time.
- Monitor occupancy for upcoming days, judge busy periods and request assistance as required.
- Closely monitor allotments and ensure all are being utilised and not oversold.
- Monitor reservation ambassadors constantly, ensuring that at all times maximum guest satisfaction is being achieved through guest recognition and prompt cordial attention.
- Ensure that all pre check-in procedures are followed through.
- Keep track of all offers, options, confirmations, reminders, deposits, billing and no shows.

One Touch Service
- Ensure OTS agent complies with Sofitel brand standard.
- Ensure the OTS agent delivers and completes all the paperwork required for Front Office/ Reservations within the time frame required
- Ensure that the OTS agent answers every call within the time frame stipulated and in a professional and caring way for the guest
- Ensure that all requests taken by the OTS agent have been properly passed on to the correct department and followed up
- Work closely with the FOM to create a development plans for OTS agent
- Work closely with FOM regarding rostering for OTS agent
- Any other duties assigned by your manager.

**Position Requirements**:

- Minimum of 3 years hotel operational experience
- Strong operational background with experience in the implementation and management of brand standards
- Project professional image at all times through personal presentation/ interpersonal skills.
- Experience in the coaching and development of a professional management team.
- Able to initiate contact and establish rapport easily.
- Efficient organization of time and work.
- Ability to influence others to achieve common goals.
- Appreciates and maintains an effective outlet for stress.
- Excellent numeracy, verbal and written communication skills.
- Has the ability and willingness to undertake further development.
- Works under pressure without negative impact.
- Develops and maintains co-operative working relationships.

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