
Reservations Operations Manager
3 days ago
We are seeking a highly motivated and organized individual to join our team as a Reservations Executive.
The successful candidate will be responsible for managing all aspects of hotel reservations, ensuring seamless customer experiences and maximizing hotel revenues.
Key Responsibilities:
- Manage daily operations of the Reservations Department with attention to detail and a focus on excellent service delivery.
- Create and update room reservations via the Property Management System (PMS) to ensure accuracy and timely entry of reservation data.
- Coach and train Reservations Agents in all aspects of reservations operations to achieve high levels of accuracy and guest satisfaction.
- Upsell opportunities to maximize hotel revenues and promote effective communication among team members.
- Resolve any booking issues or discrepancies professionally and efficiently.
- Provide exceptional customer service through active listening and prompt response to inquiries and requests.
Requirements:
- Degree in Hospitality or equivalent.
- At least 3 years of relevant experience in a similar capacity, preferably in a luxury hotel setting.
- Strong interpersonal and communication skills, including verbal and written communication.
- A self-starter with independence, strong time management, and team player skills.
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