
Reservation Operations Manager
1 week ago
Maximizing Guest Experiences and Revenue Growth
Job Description:The Assistant Reservation Manager is responsible for overseeing the daily operations of the Reservations Department. This includes ensuring accurate processing of reservations, optimizing revenue generation through effective management of bookings, rate strategies, and training of team members.
Key Responsibilities:- Oversee the daily operations of the Reservations Department to ensure efficient functioning and guest satisfaction.
- Create, update, and manage room reservations through the Property Management System (PMS).
- Ensure accurate and timely entry of reservation data, including special requests and room allocations.
- Promote upselling techniques among Reservations Agents to maximize hotel revenues.
- Resolve any booking issues or discrepancies professionally and promptly.
- Train subordinates on all aspects of reservations operations, focusing on accuracy and customer service excellence.
- Collaborate with various departments to ensure a seamless guest experience.
- Degree in Hospitality or related field.
- Minimum 1-2 years of experience in Reservations or related role.
- Excellent communication and interpersonal skills.
- Ability to work effectively under pressure and meet deadlines.
- Proficiency in Property Management Systems (PMS) and other software relevant to the role.
- Competitive salary and benefits package.
- Ongoing training and development opportunities.
- Flexible working hours and work-life balance.
- Opportunities for career advancement within the company.
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