Reservations Operations Specialist

6 days ago

Singapore beBeeReservation Full time $60,000 - $80,000
Job Description

The Assistant Reservation Manager oversees the daily operations of the Reservations Department, ensuring accurate processing and optimizing revenue generation through effective management of bookings and rate strategies. This role involves collaboration with various departments to ensure a seamless guest experience.

Key Responsibilities:
  • Oversee the daily operations of the Reservations Department to ensure efficient functioning and guest satisfaction.
  • Create, update, and manage room reservations through the Property Management System (PMS).
  • Ensure accurate and timely entry of reservation data, including special requests and room allocations.
  • Promote upselling techniques among Reservations Agents to maximize hotel revenues.
  • Resolve any booking issues or discrepancies professionally and promptly.
  • Train subordinates on all aspects of reservations operations, focusing on accuracy and customer service excellence.
  • Ensure the team manages group bookings in collaboration with the Sales Manager to ensure efficient operations.


Revenue Generation
Maximize hotel revenues through effective management of bookings, rate strategies, and training of team members. Collaborate with OTA market managers to enhance online business conversion rates and work with the marketing communications manager on SEM, SEO, and SMM campaigns to drive brand awareness and business conversion.

Requirements:
  • Proven experience as an Assistant Reservation Manager or similar role.
  • Strong knowledge of PMS systems and CRS technology.
  • Excellent communication and interpersonal skills.
  • Able to work effectively in a fast-paced environment.
  • Strong analytical and problem-solving skills.

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