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Reservations Specialist

2 weeks ago

Singapore beBeeGuest Full time $40,000 - $60,000
Reservations Specialist

Main Objectives:

We are seeking an experienced and detail-oriented Reservations Specialist to join our team. As a key member of our operations department, you will be responsible for managing room bookings and ensuring exceptional guest experiences from initial reservation to the end of their stay.

Your primary responsibilities will include:

  • Reservation Management:
    • Handle room reservations through various channels, ensuring timely and accurate processing.
    • Maintain accurate records of all reservations, including guest information and room allocations.
    • Manage group bookings and VIP reservations, providing personalized service and attention to detail.
  • Guest Interaction:
    • Provide excellent service to guests by addressing questions about room rates and hotel amenities, fostering a positive and welcoming atmosphere.
    • Assist guests with reservation modifications or cancellations, demonstrating flexibility and empathy.
    • Handle guest complaints professionally, resolving issues promptly and efficiently.
  • Revenue Management:
    • Monitor booking patterns and report on occupancy trends, enabling data-driven decision making.
  • System and Record Management:
    • Utilize reservation and property management systems to track room inventory and bookings, maintaining accuracy and efficiency.

Requirements:

  • Diploma or equivalent qualification in hospitality or a related field.
  • 1-2 years of experience in a similar role within a luxury hotel or resort setting.
  • Proficient in Reservation and Property Management systems, with the ability to adapt quickly to new technology.
  • Able to multitask and work in a fast-paced environment, prioritizing tasks and managing time effectively.

What We Offer:

  • A competitive salary and benefits package.
  • The opportunity to work with a dynamic and experienced team.
  • Professional development and training opportunities.

About Our Team:

We are a dynamic and customer-focused organization, committed to delivering exceptional guest experiences. Our team is passionate about hospitality and dedicated to excellence in every aspect of our operations.