Reservation Team Member

7 days ago

Singapore beBeereservation Full time $45,000 - $55,000
Hotel Reservation Specialist

The Hotel Reservation Specialist plays a vital role in supporting the reservations sales team and operations teams to ensure all key performance indicators (KPIs) are met and maintained.

This individual must be able to work effectively with the reservations sales team and operations teams to guarantee that KPIs are achieved and sustained.

  • Support the reservations sales team and operations teams to ensure all key KPIs are met and maintained including conversion, abandoned call rate and quality assurance.
  • Ensure travel agency commissions, reservations sales conditions, profile tracking and guest recognition is checked, completed and updated accordingly.
  • Maintain accuracy of arrivals including billing, VIP status and other guest preferences.
  • Maintain high level of performance within the reservations guest experience, including the support for the reservations and operations team.
  • Ensure that a "RevPRO culture" is spread in the hotel, through regular liaison with operational and call centre teams.
  • Manage rooming lists, corporate bookings, and crew blocks as required.
Key Qualifications:
  • Minimum of 1 year of relevant experience in the reservations sales.
  • Strong working knowledge of CRS, PMS, RESAWeb or distribution systems.
  • Attention to detail.
  • Understanding of internal and external environments.
  • Able to work effectively and contribute to a team.
  • Excellent communication, presentation and influencing skills.
  • Customer-focused.
  • Multicultural awareness and ability to work with people from diverse cultures.
  • Flexible and able to adapt to change.
  • Self-motivated and energetic.

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