Reservations Manager

3 days ago


Singapore beBeeReservation Full time $45,000 - $75,000
Reservation Management Professional

We are seeking a skilled and detail-oriented Reservation Management Professional to join our team. In this role, you will be responsible for processing all reservation requests, changes, and cancellations received by phone, fax, or mail.

Key Responsibilities:

  • Process all reservation requests, changes, and cancellations in a timely and efficient manner
  • Ensure that all correspondence is replied within 24 hours
  • Determine appropriate room type based on guest needs and verify availability of room type and rate
  • Explain guarantee, special rate, and cancellation policies to callers
  • Accommodate and document special requests
  • Answer questions about property facilities/services and room accommodations
  • Follow sales techniques to maximize revenue
  • Input and access data in reservation system
  • Indicate special room reservation types by inputting the correct code and rate into the reservation system
  • FOLLOW proper escalation procedures when addressing guest concerns

Requirements:

  • At least 5 years of experience in a similar role
  • Fluent in English (written and spoken)
  • Excellent telephone & email etiquette

Benefits:

  • As an associate of a Marriott hotel, you and your family members are eligible for discounts on F&B and room rates in over 7,000 hotels worldwide
  • You have access to the


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