Assistant Reservation Manager

3 days ago

Singapore RAFFLES SENTOSA SINGAPORE Full time

**JOB SUMMARY
Reporting to the Cluster Director of Revenue Management, the Reservations Manager is responsible for overseeing the day-to-day operations of the Reservations office, contributing to a seamless and delightful experience for our guests. He/She is also responsible for handling all general enquiries of the Hotel.

**What you will be DOING**:

- Maintain complete knowledge of all food & beverage services, contents & preparation methods, outlets and hotel services/features to promote its products and services.
- Understand Revenue management strategies, up-sell and promote Hotel facilities & services at every available opportunity in order to maximize sales revenue.
- Determine guest needs and quote the appropriate room and rate as per requirements
- Manage the reservations process and operations to deliver excellent guest experience and meet the financial targets for the Hotel.
- Ensure the communication and dissemination of information to the various operations and support departments is timely, accurate and well-communicated.
- Build platforms of communication between Front Office and Reservations with the objective of better information sharing and improving the arrival experience.
- Enforce pre-check and check control procedures.
- Promote internal sales and upselling all facilities.
- Ensure all related systems are correctly configured, validated and working to full capacity.
- Be responsible for practices to reach optimal profitability and occupancy of rooms
- Drive and create excellent guest experience through their booking experience.
- Lead, manage, supervise and coach the reservations team.
- Conduct performance review for the reservations team.
- Conduct on-the-job training for the reservations team.
- Follow all workplace safety and security policies and procedures. Report accidents, injuries and incidents to reporting manager immediately.
- Participate & contribute actively in all Corporate Social Responsibility and Sustainability initiatives organised by the Hotel.
- Perform any other duties and responsibilities that may be assigned.

**Your experience and skills include**:

- Degree/Diploma in Hospitality/Tourism or equivalent
- Minimum 3 years of reservations experience in a managerial appointment
- Good business acumen, critical thinking and strategic decision-making skills
- Good analytical and numerical reasoning.
- Strong human relations and influencing skills
- Strong communications (verbal and written), planning and coordination skills
- Ability to work independently and take initiative
- Strong time management skills
- Strong knowledge of Opera Cloud

  • Assistant Reservations Manager

    4 days ago

    Singapore Paradox Singapore Full time

    Overview Assistant Talent & Rewards Manager at Paradox Singapore. This is a full-time on-site role for Assistant Reservations Manager at Paradox Singapore. The role will directly support the Reservations and Distribution Manager in ensuring the success of the department. Demonstrate leadership skills through driving the performance of the reservations team,...

  • Assistant Reservations Manager

    1 week ago

    Singapore PARADOX CLARKE QUAY PTE. LTD. Full time

    **Company Description** Paradox Singapore is an urban resort that offers guests a sophisticated yet playful blend of traditional refinement and modern elegance. Located in the vibrant river district of Clarke Quay, the hotel is perfect for those looking for a stylish home base during business travel, or a quiet sanctuary to relax and unwind. Our comfortable...

  • Assistant Reservations Manager

    7 days ago

    Singapore PARADOX CLARKE QUAY PTE. LTD. Full time

    Company Description Paradox Singapore is an urban resort that offers guests a sophisticated yet playful blend of traditional refinement and modern elegance. Located in the vibrant river district of Clarke Quay, the hotel is perfect for those looking for a stylish home base during business travel, or a quiet sanctuary to relax and unwind. Our comfortable...

  • Assistant Reservations Manager

    1 week ago

    Singapore NSK HOTEL PTE. LTD. Full time

    The Assistant Reservatons Manager assists the Front Office and Revenue department in directing and supervising the activities of in-house reservations and group bookings. To receive, confirm and process reservation for the hotel and assist in ensuring maximum potential revenue is captured daily. **Primary Responsibilities**: - Assist to answer, confirms...

  • Assistant Manager, Reservation

    3 days ago

    Central Singapore CapitaLand Full time

    About Us CapitaLand Group (CapitaLand) is one of Asia’s largest diversified real estate groups. Headquartered in Singapore, CapitaLand’s portfolio focuses on real estate investment management and real estate development, and spans across more than 260 cities in over 40 countries. **Job Description**: The responsibilities also include the following: -...

  • Assistant/Reservations Manager

    3 weeks ago

    Singapore Park Regis by Prince Full time

    Job Summary The Reservations Manager manages the team members in the Reservations department and ensures its efficient and effective operation. Job Responsibilities Handle guest telephone and email inquiries and improve the guest experience score. Offer appropriate room types and price inclusions, and upsell effectively while handling objections. Ensure...

  • Assistant Reservations Manager

    2 weeks ago

    Singapore WORLDWIDE HOTELS MANAGEMENT (V) PTE. LTD. Full time

    Demonstrates a comprehensive understanding of the Hospitality sector, staying attuned to market trends and securing new reservations sales against competitors. - Manages forecast versus actual reservation sales data, oversees Reservations administration, and implements enhanced procedures. - Controls the team's annual operating budget, reviews staff roster,...

  • Reservations Manager

    4 days ago

    Singapore GRAND PARK CITY HALL Full time

    Grand Park City Hall is a sustainable sanctuary of modern comfort that takes pride and care in what we do and find joy in giving our best to positively impact people and the planet. We believe that true hospitality begins with service delivered with love and passion. If you share our passion for service, we invite you to join us. Discover your passion....

  • Assistant Reservation Manager

    2 weeks ago

    Singapore TBR SINGAPORE PTE. LTD. Full time

    **Main Responsibilities** - Responsible for the effective management of daily bookings, client queries, client quotations, assistance in travel planning and execution - Ensure SLA’s are met in line with company expectations - Engage in active listening with callers, confirming or clarifying information - Ensure Team/Driver Feedback Levels (Negative) are...

  • Assistant Reservations Manager

    4 days ago

    Central Singapore IHG Full time

    **About us** Don’t press esc! It’s not a mistakethe first voco hotel in South East Asia is now open on Singapore’s world-famous Orchard Road! voco Orchard Singapore provides guests with the world-renowned voco experience from the moment they walk through its doors. Famed to be hotels to count on, yet different enough to be fun, voco hotels are...