Reservations Executive

1 week ago

Singapore CHYAU FWU WINE & SPIRITS PTE LTD Full time

The ATLAS **Reservations Executive **supports the Reservations and Events Manager and General Manager in day to day reservations requests and guests enquiries.

**Who are we looking for?**
- Proactive, reliable, analytical and organised people with an eye for detail, a self-starter with an effective problem-solving approach who thrives in a fast paced environment.
- Must be guest-oriented and colleague oriented, have a vibrant personality, radiate enthusiasm to assist.
- Must be able to handle a multitude of tasks in an intense, ever-changing environment.
- Minimum 1 year of relevant experience, preferably from F&B industry
- Good knowledge of SevenRooms and Revel would be an added advantage
- Proficient in the English language (verbal & written), second language is an asset.
- Able to start within short notice would be an added advantage
- The Reservations Executive will report directly to the Reservations and Events Manager.
- Reservation Executive’s primary responsibility is to ensure all reservation enquiries are handled in a professional and time sensitive manner.
- Reservation Executive is the primary point of contact for all written enquires between ATLAS and our guests.
- Facilitates all guest needs and expectations in ATLAS by providing exceptional service.
- Ensure that all standard procedures, rules, regulations and sequence of service are implemented.
- Provide service that reflects the high standards of ATLAS and exceed all guest expectations.
- Support any activities of the management.

**Duties & Job Responsibilities**
- Assist all guests with reservation enquires, finding the best possible solution to meet both the guest’s preferences and the operational needs of ATLAS
- Answer any calls from the main ATLAS phone line, handing all such communications in a friendly, hospitable, and professional manner
- Conducts all necessary follow-up with guests regarding upcoming reservations including, but not limited to, change in date/time of reservation, missing information for upcoming reservations, confirmation of upcoming reservations.
- Prepare all reservation summary documents for FOH team including reservation summaries for Lunch, Afternoon Tea, Evening and Sundays at ATLAS Service
- Communicate all Afternoon Tea reservation details between FOH, Kitchen and Host team.
- Handle inputting of all reservations into SevenRooms without error
- Understand the full ATLAS reservations policy, understanding when exceptions are to be made and when not
- Perform any tasks as assigned by the Management.

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