
Reservations Executive
1 week ago
Job Summary:
The Reservations Executive – serves as the central communication hub of the hotel, providing guests with prompt, professional and personalized assistance through phone, email and messaging channels. Focused on delivering a seamless and service-driven experience, the Reservations Executive handles a range of enquiries, service coordination and reservations support. With a strong emphasis on reservations operations, this role is essential in upholding the hotel's service standards from pre-arrival to post-departure.
Primary Responsibilities:
- Answer all incoming guest calls promptly and professionally, providing accurate information and warm service.
- Handle a wide range of guest requests, from in-room services and amenities to hotel facilities, wake-up calls, message handling, and more.
- Monitor and manage the hotel's telephone lines, ensuring busy or unanswered calls are followed up promptly.
- Coordinate guest service requests with relevant departments (Housekeeping, Engineering, Concierge, Bell Desk, Front Office).
- Record and relay messages clearly and accurately, following up to ensure completion.
- Manage basic reservations, including new bookings, amendments, cancellations and special requests.
- Maintain a service-focused tone in all guest interactions, even in high-pressure situations.
- Stay updated on hotel services, room types, promotions and local information to support guest enquiries.
- Collaborate with Front Office to ensure seamless pre-arrival and in-house experiences.
- Ensure the work area is well-organized; reports and records are completed accurately and timely.
- Supervise day-to-day Reservations operations and render assistance and guidance to the junior team members.
Requirements:
- Diploma in Hospitality Management or equivalent.
- Minimum 2 years' experience in hospitality or customer service roles.
- Strong communication, problem-solving and coordination skills.
- Proficient in Opera PMS and reservations systems.
- Flexibility to work varied shifts, including weekends and public holidays.
Front Office
Upselling
Housekeeping
VIP
Property
bookings of rooms
Administration
Hospitality Management
Opera
Handling bookings
Team Player
Customer Service
Hospitality
-
Reservations Executive
1 week ago
Singapore CHYAU FWU WINE & SPIRITS PTE LTD Full timeThe ATLAS **Reservations Executive **supports the Reservations and Events Manager and General Manager in day to day reservations requests and guests enquiries. **Who are we looking for?** - Proactive, reliable, analytical and organised people with an eye for detail, a self-starter with an effective problem-solving approach who thrives in a fast paced...
-
Reservation Executive
2 weeks ago
Central Singapore Emprego SG Full time**Location** Singapore, Central Singapore **Job Type** Full Time **Salary** $2,200 - $2,800 Per Month **Date Posted** 6 hours ago Additional Details **Job ID** 12772 **Job Views** 7 Roles & Responsibilities **Shangri-La Rasa Sentosa, Singapore** We are looking for a **Reservation Executive** to join our team! As a **Reservation Executive**,...
-
Reservation Executive
24 hours ago
Singapore SENTOSA BEACH RESORT PTE LTD Full time**Shangri-La Rasa Sentosa, Singapore** We are looking for a **Reservation Executive**to join our team! As a **Reservation Executive**, we rely on you to: - Provide the highest level of service to promote customer satisfaction and retention while optimizing booking opportunities - Assist to maintain effective booking processes and follow through guest...
-
Reservations Executive
4 weeks ago
Singapore MANDAI RESORTS PTE. LTD. Full timeRoles & ResponsibilitiesMain Duties and ResponsibilitiesAs the Reservations Executive for the Resort, you will be managing the room bookings and ensure that our guests have an exceptional experience from their initial reservation till the end of their stay in our Resorts.The Reservations Executive plays an important role in processing reservations...
-
Reservations Executive
6 days ago
Singapore SHANGRI-LA HOTEL LIMITED Full timeReservations Executive is responsible in providing the most efficient and courteous hotel reservations service, to excel in service delivery, optimize booking opportunities to achieve the highest possible occupancy levels for the purpose of maximizing room revenues & profit. And promote customer retention and loyalty.
-
Reservations Executive
2 weeks ago
Singapore NAUMI HOTELS SG PTE. LTD. Full time**JOB SUMMARY** Reporting to the Reservations & Revenue Manager, the Reservations Executive is responsible for the smooth day-to-day reservations’ operations. **ESSENTIAL DUTIES AND RESPONSIBILITIES** - Manage the reservations process and operations to deliver excellent guest experience and meet the financial targets for the Hotel. - Ensure the...
-
Reservations Executive
1 week ago
Singapore Park Regis Singapore Full timeReporting to Front Revenue & Reservations Manager, the incumbent will be responsible to: - Handle inquiries and obtain correct information regarding details of reservation - Answer, confirm and process reservation requests. To ensure all information pertaining to reservations are properly taken and entered into system - Assist reservation department with...
-
Reservation & Sales Executive
2 weeks ago
Singapore ELITEZ PTE. LTD. Full timeWe are searching for a talented Reservation & Sales Executive to join our team. With 1-2 years of experience in a hospitality environment, travel agency, or front sales concierge role, you'll play a crucial part in delivering exceptional service. If you're passionate about sales, customer satisfaction, and thrive in a dynamic setting, we want you on...
-
Reservations Officer/ Executive
1 week ago
Singapore SHANGRI-LA HOTEL LIMITED Full timeRoles & ResponsibilitiesAt Shangri-La Singapore we are a heart-warming family. We share something powerful – our genuine care and respect for others. Our strength lies beyond our harmonious surroundings and hideaway locations. It lies in our core values that guide us to treat each and everyone with honour, as kin, as family. We strive to be the preferred...
-
Reservations Executive
4 days ago
Singapore ONE FARRER PTE. LTD. Full timeTo answer and respond effectively to all enquiries on Hotel’s rooms reservation in a knowledgeable, courteous and prompt manner. Ability to seize opportunity on up-selling at point of reservations. **Responsibilities**: - Determine guest needs and quote the appropriate room and rates as per requirements and up-sell Hotel products and services. - Maintain...