Reservations Executive

4 weeks ago

Singapore RESORTS WORLD AT SENTOSA PTE. LTD. Full time
Roles & Responsibilities

Job Summary:

The Reservations Executive – serves as the central communication hub of the hotel, providing guests with prompt, professional and personalized assistance through phone, email and messaging channels. Focused on delivering a seamless and service-driven experience, the Reservations Executive handles a range of enquiries, service coordination and reservations support. With a strong emphasis on reservations operations, this role is essential in upholding the hotel's service standards from pre-arrival to post-departure.

Primary Responsibilities:

  • Answer all incoming guest calls promptly and professionally, providing accurate information and warm service.
  • Handle a wide range of guest requests, from in-room services and amenities to hotel facilities, wake-up calls, message handling, and more.
  • Monitor and manage the hotel's telephone lines, ensuring busy or unanswered calls are followed up promptly.
  • Coordinate guest service requests with relevant departments (Housekeeping, Engineering, Concierge, Bell Desk, Front Office).
  • Record and relay messages clearly and accurately, following up to ensure completion.
  • Manage basic reservations, including new bookings, amendments, cancellations and special requests.
  • Maintain a service-focused tone in all guest interactions, even in high-pressure situations.
  • Stay updated on hotel services, room types, promotions and local information to support guest enquiries.
  • Collaborate with Front Office to ensure seamless pre-arrival and in-house experiences.
  • Ensure the work area is well-organized; reports and records are completed accurately and timely.
  • Supervise day-to-day Reservations operations and render assistance and guidance to the junior team members.

Requirements:

  • Diploma in Hospitality Management or equivalent.
  • Minimum 2 years' experience in hospitality or customer service roles.
  • Strong communication, problem-solving and coordination skills.
  • Proficient in Opera PMS and reservations systems.
  • Flexibility to work varied shifts, including weekends and public holidays.
Tell employers what skills you have

Front Office
Upselling
Housekeeping
VIP
Property
bookings of rooms
Administration
Hospitality Management
Opera
Handling bookings
Team Player
Customer Service
Hospitality

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