Reservations Executive

2 weeks ago

Singapore NAUMI HOTELS SG PTE. LTD. Full time

**JOB SUMMARY**

Reporting to the Reservations & Revenue Manager, the Reservations Executive is responsible for the smooth day-to-day reservations’ operations.

**ESSENTIAL DUTIES AND RESPONSIBILITIES**
- Manage the reservations process and operations to deliver excellent guest experience and meet the financial targets for the Hotel.
- Ensure the communication and dissemination of information to the various operations and support departments is timely, accurate and well-orchestrated.
- Build platforms of communication between Front Office and Reservations with the objective of better information sharing and improving the arrival experience.
- Enforce pre-check and check control procedures.
- Promote internal sales and upselling all facilities.
- Ensure all related systems are correctly configured, validated, and working to full capacity.
- Be responsible for practices to reach optimal profitability and occupancy of rooms
- Drive and create excellent guest experience through their booking experience.
- Answer incoming phone calls for the hotel.
- Prepare and manage group movements.
- Process and follow up on no show or cancelled reservations.
- Generate daily, weekly & monthly related reports.
- Perform monthly reconciliations of OTA reservations and submit monthly commissions.
- Perform regular audits and maintain rate parity among brand and all OTA websites.
- Perform any other duties and responsibilities that may be assigned.

**EDUCATION and/or EXPERIENCE**

Diploma in related discipline / GCE ‘O’ Level with a minimum of 2 years of experience in a similar capacity in the hospitality industry.

**SKILLS, ABILITIES & ATTRIBUTES**
- Service-oriented
- Strong human relations skills
- Strong communications (verbal and written) and analytical skills
- Ability to work independently and take initiative with strong time management skills
- Eye for detail and highly meticulous
- Energetic, confident, and driven with the ability to adapt quickly to the changing needs

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