Executive, Reservation

3 days ago

Central Singapore CapitaLand Full time

About Us

CapitaLand Group (CapitaLand) is one of Asia’s largest diversified real estate groups. Headquartered in Singapore, CapitaLand’s portfolio focuses on real estate investment management and real estate development, and spans across more than 260 cities in over 40 countries.

**Job Description**:
Manage reservation requests - Monitor team to ensure that information provided to guests are accurate and update - Assist guests on enquiries and provide room recommendations or packages to guests based on their purpose of stay - Resolve escalated guests' concerns and feedback relating to reservation requests - Monitor guest satisfaction levels and feedback for service improvement Manage reservation operations - Check reservation records and reservation data entry in the property management system to ensure data and documentation accuracy - Keep track of all reservation transactions including offers, options, confirmations, reminders, deposits, billing and no shows - Collaborate with relevant departments on group allocations and reservations and special guests' requests - Monitor team's compliance with property's standards and procedures for reservation operations - Execute risk response activities to manage system downtime Manage room inventory - Monitor room sales and booking pick-up rates for management reporting - Monitor occupancy levels and escalate sudden changes in levels for appropriate follow-up - Verify room inventory and availability of room types and rates on booking platforms - Verify and analyse reservations reports for management updates - Analyse reservation forecasts by reviewing seasonal and historical trends Create sales opportunities - Guide team on the use of positive selling approaches to maximise yield in occupancy - Identify new contacts and respond to sales opportunities to maximise revenue - Propose promotional packages to increase room sales Manage human resources, finance and continuous improvement - Implement innovation, productivity and technology enhancement plans to improve reservation operations and service delivery - Facilitate opportunities for knowledge and information sharing to achieve team goals - Identify skills development needs and implement training plans to enhance team capabilities - Coach team members to improve service performance

**Benefits**:

- Flexible benefits with comprehensive medical coverage for self and family
- Training and development opportunities
- Subsidised rates at Ascott serviced residences
- Strong advocate of staff volunteerism
- Wellness programmes
- Closing Statement:

- At CapitaLand, we advocate fair employment practices, and recruit talents based on merit and fit with our Corporate values. We provide equal opportunity for all qualified persons and build an inclusive workplace regardless of race, gender, age, religious belief or nationality.

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