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Hotel Reservations Manager

3 weeks ago

Singapore DUSIT THANI Full time

Reporting to the Revenue Manager or designates, the Reservations Manager plays a crucial role in managing the reservations process and operation in the property. By coaching and motivating the team, they ensure quality guest service and meet financial targets for the property. Their responsibility also includes ensuring that the reservations team adheres to policies and procedures implemented by the property while working with the team to promote internal sales and upsell all facilities. This role is vital in maintaining guest and employee satisfaction, making it an integral part of our hotel's operations.
DUTIES AND RESPONSIBILITIES
To manage the daily operations and efficient running of the Reservations and Communications team.
Provide direction and leadership to the Reservations and Communications team, leading them to achieve their potential and overall departmental objectives.
To drive the team to achieve goals (Revenue and Quality targets, i.e. Upselling, GSM, Test calls, etc.) and develop new ideas to improve processes
Ensure consistent service quality delivery standards are met at all times.
Communicates effectively with all guests and colleagues.
Maintain high standards of data quality through training on reservation operations.
To continuously review technical challenges, work & operational procedures to maintain guest and employee satisfaction.
JOB REQUIREMENT
Minimum of 2 years of relevant experience in a reservations (assistant) manager role or a similar capacity.
In-depth knowledge and understanding of Opera and Microsoft programs.
Enthusiastic, self-motivated, proactive, and resourceful, with excellent attention to detail.
Demonstrate excellent presentation, negotiation and communication skills with the customers and other departments.
Ability to work under pressure.
BENEFITS
Company Transport / Uniform / Duty Meals / Medical, Dental & Insurance Coverage provided
Employee Discount Rate for F&B Dine-In and Hotel Room Stay Globally
Learning & Development Opportunities and Staff Recognition Awards
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