Reservations Senior Manager
3 days ago
Responsiblities:
- Analyze data, guest data and feedback to improve service quality, booking patterns and market trends.
- Manage room inventory to maximize occupancy Monitor room sales and booking pick-up rates for management reporting.
- Evaluate Connects and Reservation department's compliance with Connect and reservation policies and procedures, and legal requirements.
- Oversee Connects and Reservations department on the implementation of inventory and pricing strategies.
- Ensure the monthly Performance Excellence Planner is well executed to improve service quality.
- Ensuring team and systems are accurately capturing, managing and delivering reservations to the operations team.
- Ensuring Group Block and Group Reservations are entered completely and accurately, accurate billing for groups is updated accordingly.
- Monitor and ensure that all guest information is inputted into the system accurately, completely and promptly.
- Establish financial plans and budget requirements for the Capella Connects and Reservation functions.
- Manage departmental budgets to ensure proper utilization and accounting of resources.
- Participate in the property's budget processes with key revenue statistical reports.
**Requirements**:
- Posses at least 3 years of supervisory experience in similar capacity
- Experience in hotel property management systems as well as extranets and central reservations systems and their functionalities.
- Understanding of hotel revenue management.
How to apply:
Registration No.: R1101084
EA License No.: 20C0426 (Elitez & Associates)
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