Senior Reservations Assistant

4 days ago

Singapore Parkway Pantai Full time

Take supervisory responsibility of the Reservation team in the day-to-day operations of the Reservation unit. Is responsible for all aspects of the patient bed reservations and for triaging patients at point of registration. Perform the role of Preceptor for junior Reservations personnel. Deputizes the Senior Reservations Executive in his/her absence.

**Key accountabilities**:

- Receive request, allocate and make reservation for beds and maternity booking during office hours (8am to 6pm during weekdays and 8am to 1pm on Saturdays.
- Review the availability of unoccupied beds daily, in co-ordination with the nursing units.
- Liaise with Physicians and/or clinic staff with respect to patient bed reservations, procedures ordered and operating theatre bookings.
- Answer queries from external customers (Physicians, clinic staff and the public) regarding hospital services, policies and procedures.
- Collect, collate and analyze relevant data as required for reporting.
- Plan work schedules and assign duties to the appropriate personnel.
- Orientate, induct & supervise new personnel to job requirements, equipment and unit/hospital systems.
- Maintain professional knowledge¸ skills and accept responsibility for own education and career development.
- Works closely with Admission staff in triaging of patients, assessing admission situation and is resourceful in taking action.
- Perform other assigned duties.

**Qualifications & Experience**:

- GCE ‘O’ level
- At least 2 years' experience as an executive position
- Performance rating > 3 for 2 consecutive years.
- Bed management skills/experience preferred
- Computer literacy
- Able to communicate well

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