12 Months Call Center

**Duration: 12 months contract role** **Role**: - Customer Service Management - first-level helpdesk to answer calls. - Provide first-call resolution for users who contact our public-facing hotline. - To resolve issues or requests in a timely manner, work with other support teams or product teams. - All incidents should be properly documented, notified,...

**Call Center Trainer** - 12 months contract **The Client** - MNC IT Consulting **The Opportunity** - Developing call centers' education materials, such as digital presentations, how-to manuals, and instructional videos. - Preparing procedures and policies regarding sales techniques and appropriate agent conduct. - Scheduling and conducting training...

NITEC qualification is must Location - Connection One(Bukit Merah) and NCS Hub(AMK). Must be able to work in both location 1. Answering incoming calls and making outbound calls to customers. 2. 3. Provide Live-Chat support. 4. Listening attentively to customers and understanding their needs to provide appropriate solutions or assistance. 5. Furnish...

Maintaining a positive, empathetic, and professional attitude toward customers. - Responding promptly to customer inquiries on general and transactional enquiries - Communicating with customers through various channels. - Acknowledging and resolving customer requests. - Customer outreach to encourage the use of digital services. - Consistently deliver high...

Our reputable client is looking to hire Customer Call Center Officer (Call Center) **Job Responsibilities & Duties** - Follow-up on all outstanding incidents/cases - Logged all calls reported into the case management system - Maintains and accurately update customer’s enquiry, problem and resolution into the case management system **Minimum...

Experience:Fresher - 2 years in call center Job Description: Job Description: 1. Maintaining a positive, empathetic, and professional attitude toward customers. 2. Responding promptly to customer inquiries on general and transactional enquiries 3. Communicating with customers through various channels. 4. Acknowledging and resolving customer requests. 5....

CSO- Call Center Officer - Deliver personalized service over the telephone to customers in call centre on banking products, accounts, and services enquiries in an effective and efficient manner. - Ability to understand customers’ needs and provide appropriate solutions and attention - Identify cross-sell opportunities during customer interaction -...

Job description **Fresh Grads are welcome to apply!** **Contract Employment for 12 months -** RENEWABLE / CONVERSION TO PERM ( based on performance ) **Work Location**: Jurong East **Salary : Up to S$3800 **depends on experience** **Shift work required - Morning and Night Shifts** **Requirements**: - Deliver personalized service over the telephone to...

Roles & ResponsibilitiesHighly motivated individuals to promote Card to existing customers of various consumer segment by cross-selling the value propositions of the credit cards Engage & build good relationship with customers & deliver good client experience Good follow-up skills and ensure customers' applications and documentations are completed for...

Roles & ResponsibilitiesHighly motivated individuals to promote Card to existing customers of various consumer segment by cross-selling the value propositions of the credit cards Engage & build good relationship with customers & deliver good client experience Good follow-up skills and ensure customers' applications and documentations are completed for...

Handling inbound calls regarding general enquiries. - Computer literature and provide administrative support. - Willing to work on 12 hours shift (Day/Night Shift) - Any others duties as assigned. **Requirements**: - Secondary School/O Level, Professional Certificate/NiTEC or equivalent. - At least 1 year experience in call center or customer service...

Our reputable client is looking for Customer Contact Center Officer to be based in Singapore. **Job Responsibilities & Duties - Follow-up on all outstanding incidents/cases - Logged all calls reported into the case management system - Maintains and accurately update customer’s enquiry, problem and resolution into the case management system **Minimum...

Our reputable client is looking to hire Customer Call Center Officer to be based in Singapore **Job Responsibilities & Duties** - Follow-up on all outstanding incidents/cases - Logged all calls reported into the case management system - Maintains and accurately update customer’s enquiry, problem and resolution into the case management system **Minimum...

Roles & ResponsibilitiesJob Description:Manage all inbound and outbound calls in a timely manner, assisting our clients by listening and identifying their needs and providing the right information Identify and escalate cases to senior colleagues Conduct administrative tasks and ensure client needs are followed through Any other duties assigned from time...

Experience:Min 1 Years in call center Qulaification:Min O Level **Job Description: Job Description**: 1. Maintaining a positive, empathetic, and professional attitude toward customers. 2. Responding promptly to customer inquiries on general and transactional enquiries 3. Communicating with customers through various channels. 4. Acknowledging and...

Roles & ResponsibilitiesWhat you'll doActively reach out to interested Driver Partners via phone calls to provide guidance on the onboarding process Provide support to resolve Drivers general queries via emails, ZOHO, WhatsApp, or walk-ins Assist in Driver offboarding tasks i.e. updating bank account details and deposit/wallet balance refund Verify...

This is a 12 months contract assigned to our client Work Location: Commonwealth MRT Salary Range: $4,500-$5,500 Timing 24x7 helpdesk agent 12 hours shift (Mainly 7pm to 8am or 7am - 8pm on weekends). Work 3 shift a week and rest 4 days. **Job Description**: 1. English speaking 2. Managed a team of 5-10 before (at least) 3. 2 years of call center...

**Below is the JD** - Deliver personalized service over the telephone to customers in call centre on banking products, accounts, and services enquiries in an effective and efficient manner. - Ability to understand customers’ needs and provide appropriate solutions and attention - Identify cross-sell opportunities during customer interaction - Consistently...

Quess, one of the largest staffing organizations in the world, is looking for Customer Service Executive for our staffing (contracting) business.to support our Client in West side and East Side of Singapore. - Deliver personalized service over the telephone to customers in call centre on banking products, accounts, and services enquiries in an effective and...

Follow-up on all escalated tickets - Maintain and accurately update customer’s enquiry, issue faced, follow-up action and provided resolution into the ticketing management system - Perform other duties as assigned **Requirements**: Basic IT knowledge to guide customers through troubleshooting, familiar with clearing cache, know the different browser...