Call Center Agent

**Duration: 12 months contract role** **Role**: - Customer Service Management - first-level helpdesk to answer calls. - Provide first-call resolution for users who contact our public-facing hotline. - To resolve issues or requests in a timely manner, work with other support teams or product teams. - All incidents should be properly documented, notified,...

We are seeking a skilled and experienced Call Center Manager to lead our call center team. The successful candidate will be responsible for overseeing day-to-day operations, ensuring service standards are met, handling escalated issues, and driving continuous improvement in team performance and customer satisfaction.The ideal candidate will have excellent...

**Full-time** **Call** **Center** **Agent** Locations (assigned based on requirements): 1. Near Jurong East MRT 2. Near Chua Chu Kang MRT Working hours: Mondays to Sundays, 0830 to 1700 (5 days' work week) **Responsibilities**: - Attending to enquiries over the phone - Scheduling for appointments **Job Requirements**: - Experience in call...

**Below is the JD** - Deliver personalized service over the telephone to customers in call centre on banking products, accounts, and services enquiries in an effective and efficient manner. - Ability to understand customers’ needs and provide appropriate solutions and attention - Identify cross-sell opportunities during customer interaction - Consistently...

NITEC qualification is must Location - Connection One(Bukit Merah) and NCS Hub(AMK). Must be able to work in both location 1. Answering incoming calls and making outbound calls to customers. 2. 3. Provide Live-Chat support. 4. Listening attentively to customers and understanding their needs to provide appropriate solutions or assistance. 5. Furnish...

**Job Title : Customer Service Officer (Call Center)** **Responsibilities**: - within Service Levels and to deliver pleasant Customer Experiences - Follow-up on all outstanding incidents/cases - Logged all calls reported into the case management system - Maintains and accurately update customer’s enquiry, problem and resolution into the case management...

Our reputable client is looking for Customer Contact Center Officer to be based in Singapore. **Job Responsibilities & Duties - Follow-up on all outstanding incidents/cases - Logged all calls reported into the case management system - Maintains and accurately update customer’s enquiry, problem and resolution into the case management system **Minimum...

Identify and escalate complex problems/ to supervisors or senior agents for follow-up - Other ad hoc duties as assigned by Senior Agents or Supervisors **Requirements**: - Minimum A level or Diploma in any discipline - Good customer service, written communication and interpersonal skills - Independent, reliable and responsible - Adaptable and fast learners

Outbound Call Agent Salary: $ $ 2800 Working Hours: Monday - Friday (9am - 6pm) Location: Bukit Merah Central Responsibilities: Handling inbound calls on

As a call center agent for a limousine company and airport transfer company in Singapore, your duties may include: 1. Answering incoming calls from customers and providing information about limousine services, airport transfers, rates, and availability. 2. Assisting customers with booking reservations for limousine services or airport transfers, including...