Call Center Operator

**Position **:Regional Call Center Tech Operation **Team/Group **:Digital Marketing Team/Marketing Business Group This role focuses on call center tech operation, such as call cloud(Gensys, Amazon Call Cloud) and familiar with SaaS PaaS CRM solutions such as Sprinklr, ServiceNow. - To serve as support for the Samsung’s Customer Experience as IT Operation...

**We are seeking a friendly and organized Call Center Assistant to join our restaurant team.** You will play a key role in managing customer communications, including taking orders, answering inquiries, and providing information about our menu and services. **Key Responsibilities**: - Answer customer calls professionally and promptly. - Manage reservations...

Our client is a Listed company, specializing in contact center software and other communication technology. **Principal Responsibilities** - Develop and deliver consulting services that support business development & demand generation of the contact centers - Strong focus on Value Realization Services consulting bookings, new revenue growth and renewal of...

**Job Description - Call Center Officer** **Roles and Responsibilities**: - Deliver personalized service over the telephone to customers in call centre on banking products,accounts, and services enquiries in an effective and efficient manner. - Ability to understand customers’ needs and provide appropriate solutions and attention - Identify cross-sell...

**Duties and Responsibilities** **_Call Center Operations: _** - Manage IT team to follow SOP of all call center activities covering End User Computing (PCs/Devices, Peripherals, Passwords, Access, etc), DC/Cloud Services (Servers / Virtual Machines, Storage, Backup, Security, Network etc) - Oversee and determine timeframes for major IT projects including...

**Duration: 12 months contract role** **Role**: - Customer Service Management - first-level helpdesk to answer calls. - Provide first-call resolution for users who contact our public-facing hotline. - To resolve issues or requests in a timely manner, work with other support teams or product teams. - All incidents should be properly documented, notified,...

Roles & ResponsibilitiesWhat you'll doActively reach out to interested Driver Partners via phone calls to provide guidance on the onboarding process Provide support to resolve Drivers general queries via emails, ZOHO, WhatsApp, or walk-ins Assist in Driver offboarding tasks i.e. updating bank account details and deposit/wallet balance refund Verify...

Roles & ResponsibilitiesWhat you'll doActively reach out to interested Driver Partners via phone calls to provide guidance on the onboarding process Provide support to resolve Drivers general queries via emails, ZOHO, WhatsApp, or walk-ins Assist in Driver offboarding tasks i.e. updating bank account details and deposit/wallet balance refund Verify...

**Our esteemed client, an established MNC, is searching for a Call Center Officer**: **Responsibilities**: - Monitor the service quality to ensure customer / experience / service quality meet the standard. - Follow up on customer's enquiries, requests and feedback with customers and internal stakeholder. - Review and enhance processes and procedures to...

This is a 12 months contract assigned to our client Work Location: To be confirmed Salary Range : $3,500-$4,000 Work Timing 1. Mon to Fri - 9 am to 6 PM with one hour lunch break. 2. All Saturdays would be a half day working for him/her (4 hours). 3. All Sundays and Public Holidays will be rest days. Call Center Trainer **Job Description**: We are...

**Call Center / Customer Service / Hospitality Exp**: - **5 Days Work Week / Able to work on Weekend** **Responsibilities**: - Follow up on escalated cases and perform call back if required to - Ad hoc duties as assigned **Requirements**: - Possess Call Centre / Customer Service experience - Good communication and interpersonal skill - Customer service...

Are you looking for a challenging career opportunity? We have an exciting position for a Call Center Professional at Re Source Partners Pte. Ltd.The successful candidate will be responsible for proactive contact and engagement with customers to gather critical information through survey and telemarketing activities. They will also meet and achieve individual...

**Call Centre Officers**: To consistently meet the Customer Centre targets set (KPIs) without compromising quality of service delivery - To ensure accuracy and compliant for all customers’ requests - To successfully cross-buy the Bank’s products and services - To successfully migrate customers to Bank’s digital platform by understanding customers’...

We are looking for a qualified Care Officer - Call Center to join our team at TELISTAR SOLUTIONS PTE. LTD. As a Care Officer, you will be responsible for managing customer calls and providing solutions to their queries and concerns.Responsibilities:Answer customer calls and address their inquiries in a timely and efficient mannerRegister customer calls in...

About the RoleWe are seeking a skilled Call Center Support Specialist to join our team at SOMERSET IMAGING CENTRE PTE. LTD. As a key member of our customer service team, you will provide timely support to customers and help resolve their inquiries and concerns.Key Responsibilities:Respond to customer inquiries in a prompt and professional mannerMaintain...

Roles & ResponsibilitiesJob Description:Manage all inbound and outbound calls in a timely manner, assisting our clients by listening and identifying their needs and providing the right information Identify and escalate cases to senior colleagues Conduct administrative tasks and ensure client needs are followed through Any other duties assigned from time...

CSO- Call Center Officer **JD**: To consistently meet the Customer Centre targets set (KPIs) without compromising quality of service delivery - To ensure accuracy and compliant for all customers’ requests - To successfully cross-buy the Bank’s products and services - To successfully migrate customers to Bank’s digital platform by understanding...

**Role - **Customer Service Officer (Call Center) **Work Location**: - Science Park **Contract Period - **1 year **Key Accountabilities** - Achievement of a good Balanced Score Card (comprising Unplanned Leave, Punctuality, Productivity, Compliments) - Achievement and maintenance of customer satisfaction **Job Responsibilities & Duties** - Follow-up on...

within Service Levels and to deliver pleasant Customer Experiences - Follow-up on all outstanding incidents/cases - Logged all calls reported into the case management system - Maintains and accurately update customer’s enquiry, problem and resolution into the case management system - Minimum 1 year of call center experience - ability to multi-task e.g. on...

Roles & Responsibilities•Working in a call centre environment•Attend to incoming customer enquiry via phone calls•Handling card authorization services, fraud control monitoring, temporary credit increase requests •Attend to general customer services hotline Elsa Fontanne (CEI No. R24124496)Recruitment ConsultantContact Number: 67860100Email Address:...