Call Center Executive

5 days ago

Singapore ROYCE DENTAL GROUP PTE. LTD. Full time

We are looking for an experienced and customer-oriented Call Center Executive to handle patient enquiries, appointment bookings, and service information via phone, email, and social media. Candidates with prior dental or medical industry experience will be highly preferred. This role requires excellent communication skills, strong attention to detail, and a passion for patient care. Key Responsibilities Handle inbound calls, emails, and social media enquiries related to dental/medical services. Schedule, confirm, and manage patient appointments across multiple clinic locations. Provide accurate information on treatments, procedures, promotions, and clinic policies. Verify patient information and maintain accurate records in the clinic management system. Assist patients with pre-treatment preparation instructions and post-treatment care guidance. Manage urgent cases by escalating to the appropriate clinic staff. Monitor and respond to patient feedback and enquiries on social media platforms. Work closely with clinic teams to ensure smooth patient flow and excellent service standards. Maintain confidentiality of patient information in compliance with PDPA and clinic policies. Requirements Minimum GCE 'O' Level or Diploma; healthcare-related qualifications are an advantage. At least 1 year of call center or front desk experience in dental, medical, or healthcare settings. Strong verbal and written communication skills in English (additional languages a plus). Proficient in using clinic management software, CRM tools, and social media messaging platforms. Able to multitask and manage time effectively in a fast-paced environment. Customer-oriented, empathetic, and able to handle sensitive patient matters with discretion. Willing to work shifts, weekends, or public holidays if required. Knowledge of common dental or medical terms and procedures. Experience handling patient enquiries across multiple communication channels. Calm under pressure and solutions-oriented.

  • Call Center Manager

    5 days ago

    Singapore PERSOL SINGAPORE PTE. LTD. Full time

    Call Center Manager Location: Central Singapore Salary: Up to $7,000Working Hours: 8:30 AM – 6:00 PM, Monday–Friday About the Role We are seeking an experienced Call Center Manager to lead our inbound operations. You will drive service excellence, optimize call handling, and manage a high-performing team to achieve operational targets. Responsibilities...

  • Call Center Manager

    2 weeks ago

    Singapore PERSOL APAC Full time $42,000 - $84,000 per year

    Call Center ManagerLocation: Central SingaporeSalary: Up to $7,000Working Hours: 8:30 AM – 6:00 PM, Monday–FridayAbout the Role:We are seeking an experienced Call Center Manager to lead our inbound operations. You will drive service excellence, optimize call handling, and manage a high-performing team to achieve operational targets.Responsibilities:Lead...

  • Call Center Agent

    2 weeks ago

    Singapore Collabera Full time

    **Duration: 12 months contract role** **Role**: - Customer Service Management - first-level helpdesk to answer calls. - Provide first-call resolution for users who contact our public-facing hotline. - To resolve issues or requests in a timely manner, work with other support teams or product teams. - All incidents should be properly documented, notified,...

  • Ec- Call Center Executive Up to 3000

    4 days ago

    Singapore ACHIEVE TECHNOLOGY ASIA PACIFIC PTE LTD Full time

    Call Center Executive cum Digital Executive. Mon - Fri 9am - 6pm Degree Certification up to $3k - diploma also can up to $2.8k - call center experience or fresh graduate comfortable with phone call location of work: SOMERSET MRT (will move to SERANGOON by end of the year or next year) Work hours: monday to friday - 9-6pm 'Training provided Purpose of...

  • Call Center Officer

    6 days ago

    Singapore PERSOLKELLY Full time

    Our reputable client is looking for Customer Contact Center Officer to be based in Singapore. **Job Responsibilities & Duties - Follow-up on all outstanding incidents/cases - Logged all calls reported into the case management system - Maintains and accurately update customer’s enquiry, problem and resolution into the case management system **Minimum...

  • Call Center Manager

    3 days ago

    Singapore PERSOL APAC Full time

    Salary Salary: up to $7,000 (Dependent on Experience)Responsibilities Report to the Senior Leadership team, ensuring holistic Service Level attainment across assigned metrics Manage a team to achieve operational objectives through workforce planning, KPI setting, execution, and contingency planning Develop strategic plans to optimize inbound call management...

  • Call Center

    4 days ago

    Singapore U3 InfoTech Pte Ltd Full time

    Maintaining a positive, empathetic, and professional attitude toward customers. - Responding promptly to customer inquiries on general and transactional enquiries - Communicating with customers through various channels. - Acknowledging and resolving customer requests. - Customer outreach to encourage the use of digital services. - Consistently deliver high...

  • Call Center Officer

    2 weeks ago

    Singapore 5 STONES HRM PTE. LTD. Full time

    You will be required to: - Attend to customer inquiries - Communicate with customers and offer relevant advice in a clear and concise manner - Document queries for future reference You should possess: - NITEC certificate, diploma, or degree in any field - At least 1 year of experience in the customer service industry - Experience in a call center will be...

  • Call Center Agent

    6 days ago

    Singapore Government Organization Full time

    NITEC qualification is must Location - Connection One(Bukit Merah) and NCS Hub(AMK). Must be able to work in both location 1. Answering incoming calls and making outbound calls to customers. 2. 3. Provide Live-Chat support. 4. Listening attentively to customers and understanding their needs to provide appropriate solutions or assistance. 5. Furnish...

  • Customer Service Executive

    2 weeks ago

    Singapore Stafflink Services Full time

    Job Description **Responsibilities**: Handle cases according to the "Assist First, Verify Later" principle. Efficiently manage cases following company rules to save time and money. Act as the primary contact for members, users, clients, and colleagues. Handle a set number of cases during shifts and ensure smooth handovers. Arrange logistics promptly to meet...