Call Center Manager

**Duration: 12 months contract role** **Role**: - Customer Service Management - first-level helpdesk to answer calls. - Provide first-call resolution for users who contact our public-facing hotline. - To resolve issues or requests in a timely manner, work with other support teams or product teams. - All incidents should be properly documented, notified,...

Our client is a Listed company, specializing in contact center software and other communication technology. **Principal Responsibilities** - Develop and deliver consulting services that support business development & demand generation of the contact centers - Strong focus on Value Realization Services consulting bookings, new revenue growth and renewal of...

We are looking for an experienced and customer-oriented Call Center Executive to handle patient enquiries, appointment bookings, and service information via phone, email, and social media. Candidates with prior dental or medical industry experience will be highly preferred. This role requires excellent communication skills, strong attention to detail, and a...

You will be required to: - Attend to customer inquiries - Communicate with customers and offer relevant advice in a clear and concise manner - Document queries for future reference You should possess: - NITEC certificate, diploma, or degree in any field - At least 1 year of experience in the customer service industry - Experience in a call center will be...

This is a 12 months contract assigned to our client Work Location: To be confirmed Salary Range : $3,500-$4,000 Work Timing 1. Mon to Fri - 9 am to 6 PM with one hour lunch break. 2. All Saturdays would be a half day working for him/her (4 hours). 3. All Sundays and Public Holidays will be rest days. Call Center Trainer **Job Description**: We are...

**Duties and Responsibilities** **_Call Center Operations: _** - Manage IT team to follow SOP of all call center activities covering End User Computing (PCs/Devices, Peripherals, Passwords, Access, etc), DC/Cloud Services (Servers / Virtual Machines, Storage, Backup, Security, Network etc) - Oversee and determine timeframes for major IT projects including...

Handle incoming/outgoing calls from/to customers & drivers - Logging orders/service requests into the system - General admin duties - Manage customer's feedback and complaints. - Assist with Adhoc duties when assigned by Supervisor/Manager **Job Requirements** **Two Rotation shift**: - **5 days work weeks from Mondays to Sundays**: - 2 days off based...

About Us:At Terra, we believe that exceptional customer service is the heart of our success. We are a dynamic and growing company dedicated to providing outstanding support to our customers around the clock. Our 24/7 contact center is the frontline of our mission, and we are looking for a strategic leader to guide this critical team to new heights of...

**Key Responsibilities** - Schedule, confirm, and manage patient appointments across multiple clinic locations. - Provide accurate information on treatments, procedures, promotions, and clinic policies. - Verify patient information and maintain accurate records in the clinic management system. - Assist patients with pre-treatment preparation instructions and...

**Role - **Customer Service Officer (Call Center) **Work Location**: - Science Park **Contract Period - **1 year **Key Accountabilities** - Achievement of a good Balanced Score Card (comprising Unplanned Leave, Punctuality, Productivity, Compliments) - Achievement and maintenance of customer satisfaction **Job Responsibilities & Duties** - Follow-up on...