Customer Relation Officer
1 day ago
Customer Relation Officer (Call Center External)Job Openings Customer Relation Officer (Call Center External)About the job Customer Relation Officer (Call Center External)The Company You would most probably be a customer of our client. They play an important role in Singapores public transport system by being the middleman between you, the commuter, and all the other parts that help to make it world class. Scope of Position Responsibilities Attend to enquiries, primarily incoming calls through the hotline or other channels such as email Understand customers needs and provide quick, accurate and satisfactory answers to their queries Type of calls consist and not limiting to Concession related matters (i.e lost of card/replacement procedure/extension issues/application issues)Filing of claims for customer (i.e over-deduction/failure to exit/double deduction)Point to point enquiries from customer SimplyGo related issues (i.e Simple Technical issue, investigation of mismatch fare)Perform out bound calls to customers who leave callback Ensure proper recording of conversation with customer in the call centre system Meet/exceed all individual and team key performance indicators (KPI) set by the management Maintain a positive and helpful approach in interactions with all customers Able to work during weekend and perform OT when necessary Other ad hoc duties as assigned by Team Leaders or Supervisors Requirements Have previous experience in call centre is highly preferred or customer service experience A team player with good interpersonal and communications skills Self‐motivated and able to work independently with minimal supervision No relevant experience but have strong willingness to learn may apply About Us Catalyst Talent Strategy Consulting is an executive search firm that is specialized in providing recruitment solution for our clients. We are registered with MOM in 2016. #J-18808-Ljbffr
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Customer Service Officer
1 week ago
Singapore Customer Service Officer (Luxurious Beauty Spa) Full time**- Prestigious Beauty Company (Luxurious Skin & Body Spa)** ** Competitive BASIC & Attractive Company Benefits** ** Great working environment** ** Location: Town/Central** ** Full-time position; 5.5 days work week** **Responsibilities**: - Greet and receive walk-in customers, telephone inquiries - Schedule booking of appointment for beauty treatments,...
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Customer Relation Officer
1 week ago
Singapore Shaw Theaters Singapore Full timeIf you are a dynamic and motivated person who has strong interpersonal skills and more importantly, believe that YOU CAN MAKE A DIFFERENCE to the company, we would like to hear from you._ **RESPONSIBILITIES** - Handle customer calls and enquiries. - Resolve customer complaints and feedback. - Assist in developing customer service policies and procedures. -...
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CUSTOMER RELATIONS OFFICER
1 week ago
Singapore STRAITS FACILITIES PRIVATE LIMITED Full timeWe are looking for a proactive and customer-focused individual to join our security agency as a Customer Relations Officer . Responsibilities Handle customer inquiries and feedback via phone and email Coordinate between clients and operations team for deployment updates Assist in preparing quotations, invoices, and contracts Maintain proper records of client...
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Customer Relations Officer
1 week ago
Singapore Seatrium Full time**JOB DESCRIPTION**: - Oversees the Superintendents' offices and Customer Relations (CR) centre - Manages the CR assistant and office assistant - Arranges entry pass, accommodation, transport, carpark and meal for customers - Handles the visitor list, daily planner and Customer Feedback - Prepares Customer Satisfaction Report - Monitors inventory and verify...
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Customer Relations Officer
21 hours ago
Singapore One Heart Cleaning Pte Ltd Full time**Roles & Responsibilities** **Purpose of Job**: As the Customer Relations Officer, you will play a supporting role in ensuring the best customer experiences been provided to all our customers, while also maintaining an updated online booking system and database. You will be responsible for understanding the business basics including all price packages &...
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Customer Relations Officer
21 hours ago
Singapore ONE HEART CLEANING PTE. LTD. Full time**Purpose of Job**: As the Customer Relations Officer, you will play a supporting role in ensuring the best customer experiences been provided to all our customers, while also maintaining an updated online booking system and database. You will be responsible for understanding the business basics including all price packages & promotions, characteristics of...
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Customer Relations Officer
3 days ago
Singapore Parkway Pantai Full timeThe Customer Relations Officer assists guests and patients with all enquiries, and to follow up on inpatient service feedbacks to bridge all service lapses. **Key accountabilities**: - a. Provide directions and assistance to customers with requests and enquiries at the Customer Service Counter in Hospital main lobby and Annexe block lobby. b. To visit...
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Customer Relations Officer
21 hours ago
Singapore Dynamic Human Capital Full time**Position**: Customer Relations Officer **Salary**: $2,400 - $2,600 + OT **Location**: West **Working Hours / Days**: 8.30am - 6.00pm (5 Days Week) **Responsibilities**: - Work with all stakeholders to assist in maintaining high level of customer experience standards - Answer or make calls to customers to learn about and address their needs,...
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Customer Relations Officer
3 days ago
Singapore Dynamic Human Capital Full time**Position**: Customer Relations Officer **Salary**: $2,400 - $2,600 + OT **Location**: West **Working Hours / Days**: 8.30am - 6.00pm (5 Days Week) **Responsibilities**: - Work with all stakeholders to assist in maintaining high level of customer experience standards - Answer or make calls to customers to learn about and address their needs,...
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Customer Relations Officer
3 days ago
Singapore KWS ENGINEERING & SERVICES PTE. LTD. Full timeAutomotive Manufacturing & Workshop Operations Work Schedule: 6 Days Work Week, East AreaKey Responsibilities Serve as the primary point of contact for customers through phone, email, WhatsApp Business, and walk-ins. Manage customer service bookings, service reminders, job orders, and delivery scheduling. Provide accurate service updates to customers,...