Call Center Manager

Call Center ManagerLocation: Central SingaporeSalary: Up to $7,000Working Hours: 8:30 AM – 6:00 PM, Monday–FridayAbout the Role:We are seeking an experienced Call Center Manager to lead our inbound operations. You will drive service excellence, optimize call handling, and manage a high-performing team to achieve operational targets.Responsibilities:Lead...

Salary Salary: up to $7,000 (Dependent on Experience)Responsibilities Report to the Senior Leadership team, ensuring holistic Service Level attainment across assigned metrics Manage a team to achieve operational objectives through workforce planning, KPI setting, execution, and contingency planning Develop strategic plans to optimize inbound call management...

**Duration: 12 months contract role** **Role**: - Customer Service Management - first-level helpdesk to answer calls. - Provide first-call resolution for users who contact our public-facing hotline. - To resolve issues or requests in a timely manner, work with other support teams or product teams. - All incidents should be properly documented, notified,...

Our reputable client is looking for Customer Contact Center Officer to be based in Singapore. **Job Responsibilities & Duties - Follow-up on all outstanding incidents/cases - Logged all calls reported into the case management system - Maintains and accurately update customer’s enquiry, problem and resolution into the case management system **Minimum...

We are looking for an experienced and customer-oriented Call Center Executive to handle patient enquiries, appointment bookings, and service information via phone, email, and social media. Candidates with prior dental or medical industry experience will be highly preferred. This role requires excellent communication skills, strong attention to detail, and a...

Maintaining a positive, empathetic, and professional attitude toward customers. - Responding promptly to customer inquiries on general and transactional enquiries - Communicating with customers through various channels. - Acknowledging and resolving customer requests. - Customer outreach to encourage the use of digital services. - Consistently deliver high...

You will be required to: - Attend to customer inquiries - Communicate with customers and offer relevant advice in a clear and concise manner - Document queries for future reference You should possess: - NITEC certificate, diploma, or degree in any field - At least 1 year of experience in the customer service industry - Experience in a call center will be...

NITEC qualification is must Location - Connection One(Bukit Merah) and NCS Hub(AMK). Must be able to work in both location 1. Answering incoming calls and making outbound calls to customers. 2. 3. Provide Live-Chat support. 4. Listening attentively to customers and understanding their needs to provide appropriate solutions or assistance. 5. Furnish...

Our reputable client is looking to hire Customer Call Center Officer to be based in Singapore **Job Responsibilities & Duties** - Follow-up on all outstanding incidents/cases - Logged all calls reported into the case management system - Maintains and accurately update customer’s enquiry, problem and resolution into the case management system **Minimum...

Follow-up on all escalated tickets - Maintain and accurately update customer’s enquiry, issue faced, follow-up action and provided resolution into the ticketing management system - Perform other duties as assigned **Requirements**: Basic IT knowledge to guide customers through troubleshooting, familiar with clearing cache, know the different browser...