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Call Center Agent,customer Service,teller

2 weeks ago


Singapore JP infotech Full time

Experience:Min 1 Years in call center

Qulaification:Min O Level

**Job Description: Job Description**:
1. Maintaining a positive, empathetic, and professional attitude toward customers.

2. Responding promptly to customer inquiries on general and transactional enquiries

3. Communicating with customers through various channels.

4. Acknowledging and resolving customer requests.

5. Customer outreach to encourage the use of digital services.

6. Consistently deliver high quality service to our customers to achieve total customer satisfaction without compromising risk standards.

**Shift arrangements**:
8.30am-8.30pm shift hours
(1) 8.30am-6pm
(2) 8.45am-6.15pm
(3) 10am-7.30pm
(4) 11am-830pm

7. Collaborate with stakeholders to resolve all customer queries and requests.

9. To consistently meet the Key Performance Indicators (KPIs) without compromising quality of service delivery

10. To adhere to professional standards of behavior & conduct in dealing with customers & fellow colleagues

**Job Type**: Contract
Contract length: 12 months

**Salary**: Up to $3,000.00 per month

Schedule:

- Monday to Friday

**Education**:

- GCE 'O' Level or GCE 'N' Level (preferred)

**Experience**:

- Call center: 1 year (required)

Ability to Commute:

- Singapore (required)

Ability to Relocate:

- Singapore: Relocate before starting work (required)