Customer Service Officer
2 weeks ago
**Key Accountabilities**
Achievement of a good Balanced Score Card (comprising Unplanned Leave, Punctuality, Productivity, Compliments)
Achievement and maintenance of customer satisfaction
**Job Responsibilities & Duties**
within Service Levels and to deliver pleasant Customer Experiences
Follow-up on all outstanding incidents/cases
Logged all calls reported into the case management system.
Maintains and accurately update customer’s enquiry, problem and resolution into the case management system.
- Generates management reports.
- Provides assistance and guidance to junior colleagues.
- Perform other duties as assigned
**Minimum Years/Type of Experience**:
- Minimum 1 year of call center experience
- Having good communication skills (speaking and writing)
- Ability to multi-task e.g. on the call and keying in to the ticketing system at the same time.
- We operate on a leveraging shared model where CSOs/Agents support more than 1 project.
**Working Hours**
- able to work staggered office hours on rotation and 5.5-day work per week (alternate Saturdays and 5th Saturdays)
staggered office hours for Mon to Fri: 8 am - 5 pm, 8.30 am - 5.30 pm, 9 am - 6 pm, or 11 am - 8 pm
staggered office hours for Saturday : 8 am - 12 pm, 8.30 am - 12.30pm, 9 am - 1 pm or 10 am - 2 pm
should have Contact Centre/Service Desk/Helpdesk support experience.
Prefer short notice /immediate available
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