Customer Service Officer

3 hours ago

Singapore GLOBAL WATCH SERVICE CENTRE PTE. LTD. Full time

**Duties & Responsibilities**

Ø Ensure high standards and excellence in customer service experience for all enquiries’

Ø Attend to enquiries of customers: walk-in, call-in, write-in on online platforms

Ø Attend to customers check-in watches

Ø Process document for check-in and take photographs of check-in watches

Ø Liaise with Chief Technician for Assessment and prepare quotation to inform customers

Ø Follow-up on job execution, invoicing and right thru to collection of payment

Ø Document, Update, track and manage movement of watches check-in/ in repair/ collected

Ø Maintain a proper and precise spare parts inventory and pricing

Ø Upkeep cleanliness of service reception and service area

Ø On the job training will be provided

Ø Any other duties assigned by immediate superior

**Job Requirement**:

- GCE ‘N' Level and above.
- At least 2 years experience in customer service in watch industry
- Strong interest in watches.
- Patience and meticulous to details, is a must.
- Team Player
- Should have good communication skills plus clean and well groomed
- Well verse in microsoft office

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