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Call Center Agent

3 weeks ago

Singapore Government Organization Full time

NITEC qualification is must

Location - Connection One(Bukit Merah) and NCS Hub(AMK). Must be able to work in both location

1.

Answering incoming calls and making outbound calls to customers.

2.

3.

Provide Live-Chat support.

4.

Listening attentively to customers and understanding their needs to provide appropriate solutions or assistance.

5.

Furnish and submit timely updates to customers on the status of outstanding issues within targeted Service Level

6.

Providing exceptional customer service by addressing customer needs and concerns promptly and professionally.

7.

Ensuring accurate and complete documentation of customer interactions and transactions in the system.

8.

Keeping up-to-date with product knowledge, policies, and processes to provide accurate and relevant information to customers.

**Job Type**: Contract
Contract length: 12 months

Pay: $2,400.00 - $2,900.00 per month

Schedule:

- Day shift

**Experience**:

- Call center: 1 year (preferred)

Work Location: In person