Call Center Agent

4 days ago

Singapore NUFFIELD DENTAL HOLDINGS PRIVATE LIMITED Full time

EXCITING CAREER OPPORTUNITIES IN SINGAPORE

Come be part of the talented and passionate team at Nuffield Dental, the premium dental chain ranked among Singapore’s fastest growing companies.

✨ Attractive salary package and career progression opportunities ✨
‍
- ️If you have a strong passion for healthcare and would like to experience a career unlike any other - Joins us as Call Center Agent‍

Job Highlights

Annual Wage Supplement

Salary Range from $2,000 to $2,500 (based on experience) ‍

Positive working environment ‍

An endearing culture of team work and professional development ‍

Experience working in a fun-loving, creative and dynamic team

Job Responsibilities
- Handle live chat by replying to messages posted live on website by prospective patients.
- Advise estimated treatment cost and briefly describe procedure.
- Follow-up on patient leads from other online sources
- Follow-up with cancelled appointments to reschedule appointments
- Follow-up on leads on a daily basis
- Handle Facebook and Instagram: post comments and reply to messages
- Call patients that had called the Night Dental hotline the previous night to check that their appointment has been made
- Call patients the day after their surgery to see how they are doing
- Handle incoming calls that spill over when a clinic has missed them by greeting and re-directing caller appropriately
- Any other duties as and when assigned

Job Requirements
- Training will be provided for those with lesser experience.
- Have excellent communication skills to reassure patients and create a friendly and condusive atmosphere
- Ability to speak English and any other languages to attend to patient’s enquiries and communicate with non-English speaking clients but not a requirement
- Ability to multi-task and work under pressure
- Ability to use Plato is an advantage but not a requirement
- Pleasant disposition
- Able to work night shift and weekends
- 5.5 day workweek
‍
- ️Interested Applicants please:
Whatapps
+65 8836 3049

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