Call Centre Agent

2 weeks ago

Singapore Siblings Asia Pte Ltd Full time

My client is looking out for: Call Centre Customer Service Agents

**Job Description**:
Manage customer disputes and issues in a positive manner

Interacts effectively with the Operations team, business partners, and internal departments

Identifies opportunities to improve processes and services

Interacting with members who may have serious chronic conditions, physician practices, insurance carriers, health plans, and pharmacy operations team members

Answering inbound and outbound calls

Route calls to appropriate department(s)

Assisting pharmacy services staff members with answering phones, triaging calls, filing and other administrative support activities

Engages in both inbound and outbound voice and chat

Work 12 hourly shifts morning or night, and be on 2 days off after 2 consecutive days of work

Job Requirements

Ability to communicate with consumers, demonstrate great active listening skills, research/troubleshoot the inquiries, educate consumers and document results

Demonstrated proficiency in Microsoft Office Word, Outlook, Internet and other software’s

Customer Service, Healthcare or Pharmaceutical/Shipping experience highly preferred

1-3 years in a customer call center service environment

Effective and diplomatic oral communication skills

At least a Diploma/Advanced Diploma/Degree in any discipline

EA License: 21C0699

EA Personnel No: R1433182

**Job Types**: Full-time, Permanent

**Salary**: $2,900.00 - $3,700.00 per month

Schedule:

- Day shift
- Night shift

**Experience**:

- Call center: 1 year (required)

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