Call Centre Agent

2 weeks ago

Singapore Dynamic Human Capital Full time

**Position**: Call Centre Agent (Night Shift)

**Salary**: $1,600 - $1,800 + OT + Allowance + Incentive + AWS

**Location**: West

**Working Hours / Days**: 08.00PM - 08.00AM (5 days)

**Responsibilities**:

- Receive inbound and outbound calls including transfer calls from the appropriate department for current and potential customers.
- Handling complaints, troubleshoot problems and booking of appointment.
- Perform update, cancel or create booking for customer.
- Book servicing appointment and send message to Service Advisor with regards to customer inquiries.
- Ensure accuracy of daily reservations and proper dissemination of Chauffeur daily Job
- Maintain physical storekeeping with a proper record of the utilization.
- To keep track of vehicle movements and maintain awareness of Chauffeurs whereabouts.
- Check for outsource vehicles when jobs in hand exceed available vehicles.
- Plan and arrange for spare vehicles to delegate to chauffeurs on job.
- Plan and arrange for replacement vehicle when fleet vehicle goes for servicing.
- Monitoring company system and update the chauffeur for any booking changes.
- Perform other duties as required from time to time.

**Requirements**:

- At least 2 years of relevant call centre and deployment experience.
- Minimum GCE "O" Level and above.
- Able to work on Night shift work, weekends / PH and commit to OT.
- Customer service-oriented with strong interpersonal and communication skills

Alyson Ong
Dynamic Human Capital Pte Ltd

**Registration No**: R22107466

**License No**: 12C6253

Not Specified

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