Call Centre Agent

2 weeks ago

Singapore UGKS LIMOUSINE PTE. LTD. Full time

As a call centre agent for an airport transport company and limousine company, your job description would include:
1. Answering incoming calls from customers and providing them with information about the company's services, pricing, and availability.

2. Booking reservations for customers and ensuring that all necessary information is collected, such as pick-up and drop-off locations, flight details, and passenger information.

3. Coordinating with drivers to ensure that they are aware of their scheduled pick-ups and drop-offs, and that they have all necessary information about the customer and their travel plans.

4. Handling customer complaints and resolving issues in a timely and professional manner.

5. Maintaining accurate records of customer interactions and transactions, and updating customer profiles as needed.

6. Providing exceptional customer service and ensuring that customers have a positive experience with the company.

7. Keeping up-to-date with changes in company policies, procedures, and services, and communicating these changes to customers as needed.

8. Collaborating with other team members to ensure that all customer needs are met and that the company is providing the best possible service.

9. Adhering to all company policies and procedures, including those related to safety, security, and confidentiality.

Overall, your role as a call centre agent for an airport transport company and limousine company is to provide excellent customer service and ensure that customers have a seamless and enjoyable experience when using the company's services.

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