Call Centre Agent

2 weeks ago

Singapore Singapore General Hospital Full time

Call Centre Agent (General Enquiries Hotline)
Join to apply for the
Call Centre Agent (General Enquiries Hotline)
role at
Singapore General Hospital .
The Job
You will support the Call Centre Department in the answering and managing of calls, faxes and emails from members of the public, patients, staff from other government agencies and health institutions inclusive of internal staff pertaining to general enquiries and emergency activations with the highest service quality and operational standards.
Responsibilities
Answering incoming and outgoing calls in a timely manner and in accordance with the Hospital policy, maintaining confidentiality of caller and Hospital information as directed
Directing calls to internal and external stakeholders
Updating of contact details and relevant information into the Call Centre Enquiry System
Handling and resolving complaints
Performing emergency activations (e.g. Code Blue, Trauma, Acute stroke, etc.)
Reporting fault on telecommunication equipment
Performing other related duties as assigned or requested
Job Requirements
NITEC in any discipline
Diploma in any discipline will be recognised for senior positions
Excellent oral and written communication skills
Proficient in Microsoft Office applications (i.e. Excel, Word, PowerPoint)
3 rotating shifts, including weekends and public holidays
Seniority level
Entry level
Employment type
Full-time
Job function
Sales and Business Development
Industries
Hospitals and Health Care
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