Call Centre Agent

1 day ago

NorthEast Singapore Rentokil Initial Full time

**Call centre agents**

These individuals are in charge of call processing, answering customer calls to try to troubleshoot and support issues and questions.
- Answering or making calls to clients to learn about and address their needs, complaints, or other issues with products or services.
- Responding efficiently and accurately to callers, explaining possible solutions, and ensuring that clients feel supported and valued.
- Engaging in active listening with callers, confirming or clarifying information and diffusing angry clients, as needed.
- Building lasting relationships with clients and other call centre team members based on trust and reliability.
- Utilizing software, databases, scripts, and tools appropriately.
- Understanding and striving to meet or exceed call centre metrics while providing excellent, consistent customer service.
- Taking part in training and other learning opportunities to expand knowledge of the company and position.
- Adhering to all company policies and procedures.
- Answer inbound calls in a timely and friendly manner
- Evaluate problems and complaints of the callers and provide proper solutions to them
- Respond to the needs of customers and provide personalized service
- Provide information on the company’s products or services and generate interest in the offer
- Upsell products and services
- Research needed information using available resources
- Route calls to other team members whenever needed
- Make relevant notes from customer interactions
- Identify any issues that customers might be struggling with
- Report on customer feedback
- Complete call logs and reports
- Manage & update customer databases
- Follow-up on customer calls
- Boost customer loyalty by offering a proper experience over the phone
- Following communication scripts
- Managing social media and third-party review sites
- Taking opportunities to upsell to customers
- Conducting customer research
- Attending training sessions to improve knowledge and performance continuously

**Requirements**:

- The top three skills that recruiters tend to look for in a Call Centre Agent are:

- Good communication skills, especially listening, will allow you to ask better, more relevant questions of customers.
- Empathy is important as you may be handling contacts from customers in difficult situations, so having natural empathy makes it much easier to build rapport with these customers.
- Other skills that make up a good Call Centre Agent include problem-solving, collaboration, patience, tech-savviness and the ability to socialize well.

**Benefits**

Excellent Team Rapport

Awesome work environment

Attractive incentives

  • Call Centre Agent

    2 weeks ago

    Singapore ANGELS & CO. PTE. LTD. Full time

    Call centre agent in dental clinic - Reply messages via whatsapp and over the phone - Handle and arrange appointments for patients - Explanation of dental treatment - Assist front desk reception if required

  • Call Centre Supervisor

    3 weeks ago

    singapore Connect Centre PL Full time

    Responsibilities: • Assist in managing the agents and Call Centre operations • Handle complaints and manage service recovery • Handle the recruitment, training, and development of the agents • Provide administrative support in the Call Centre • Cover the Team Managers' duties and shift where necessary • Any other ad-hoc tasks that may be assigned...

  • Call Centre Agent #56115

    2 weeks ago

    Singapore Anradus Pte Ltd Full time

    Industry/ Organization Type: Engineering/ Security Systems Installation - Position Title**:Call Centre Support/ Call Centre Agent**: - Working Location: Ubi - Working Hours: 4 days a week (12 hours day/ night shift) - Salary Package: Basic salary up to $2,500 - Duration: 1-year contract (Renewable) **Key Responsibilities** - To call inbound customers and...

  • Inbound Call Centre Agent

    6 days ago

    East Region, Singapore AlwaysHired Pte. Ltd. Full time

    Inbound Call Centre Agent (1 Year Contract)Basic salary: up to $28005 days, rotating shifts, inclusive of weekends or/and public holidays.Work Location EAST side - Comes with TransportJob Scope:Handle calls and be the first point of contact.Ensure high customer satisfaction.Job Requirement:At least ITE or completed GCE 'O' level education.Comfortable and...

  • Outbound Call Agent

    2 weeks ago

    Singapore THE SUPREME HR ADVISORY PTE. LTD. Full time

    Outbound Call Agent (Call Centre) x 3Salary: $ 2000 - $ 3000 + Commission Working Hours: Monday - Friday (9am - 6pm)Location: Bukit Merah Requirements: Relevant experience Proficient in Microsoft Office applications (MS Word & Excel)Candidate must possess at least Higher secondary / Pre-U /A level / College, Professional Certificate or equivalent...

  • Call Centre Team Leader

    3 days ago

    Singapore CONNECT CENTRE PTE. LTD. Full time

    **Responsibilities**: - Assist in managing the agents and Call Centre operations - Handle complaints and manage service recovery - Handle the recruitment, training, and development of the agents - Provide administrative support in the Call Centre - Cover the Team Managers' duties and shift where necessary - Any other ad-hoc tasks that may be assigned by the...

  • Inbound Call Centre Agent

    2 weeks ago

    Singapore ZENITH INFOTECH (S) PTE LTD. Full time

    Inbound Call Centre Agent (24 hours shift) /Customer Service OfficerThis is a 12 months contract assigned to our clientWork Location: SuntecSalary Range : $2,500-$3,000Working Hours1. Comfortable with rotational shift2. (Night shift optional with $300 allowance)3. 44 hours per week (5.5 days of work)4. $100 PH allowance (if working on PH)Job Description1....

  • Call Centre Agent

    3 days ago

    Singapore NTUC Health Full time

    COMPANY DESCRIPTION **NTUC Health Co-operative Limited (NTUC Health)** is an NTUC social enterprise that provides a comprehensive and integrated suite of quality and affordable health and eldercare services to meet the growing needs of families and their dependents. Building on more than four decades of experience and expertise, NTUC Health is among the...

  • Call Centre Agent

    3 days ago

    East Singapore Transcendent Business Services Pte Ltd Full time

    Call Centre Agent Asia's Largest BPO Contact Centre (Renowned Airlines) Salary up to $3000 ( depends on experience) + incentive Working hours - 5 days a week/ 44hrs per week/ rotating shift Location - East Singapore Job Responsibilities: - In-charge of handling the ticketing, reservation, and enquiries through the phone for an Airlines Company. -...

  • Call Centre Team Leader

    3 days ago

    Singapore Connect Centre Pte Ltd Full time

    **Responsibilities**: - Assist in managing the agents and Call Centre operations - Handle complaints and manage service recovery - Responsible for the agents' recruitment, training and development - Provide administrative support in the Call Centre - Cover Team Managers' duties and shift where necessary **Requirements**: - Singaporeans only - Minimum...