Call Centre Agent

2 days ago

Singapore NTUC Health Full time

COMPANY DESCRIPTION

**NTUC Health Co-operative Limited (NTUC Health)** is an NTUC social enterprise that provides a comprehensive and integrated suite of quality and affordable health and eldercare services to meet the growing needs of families and their dependents. Building on more than four decades of experience and expertise, NTUC Health is among the largest senior day care, nursing home and home personal care providers in Singapore. It also offers other services for seniors such as an active ageing hub, senior activity centres, community support for vulnerable seniors, and a sheltered / senior group home. In addition, it runs a chain of dental clinics, and a family medicine clinic

DESIGNATION : Call Centre Agent (Home Care)

RESPONSIBILITIES
- Deliver consistent good customer service including inquiries, and complaints at all times
- Be customer-centric with both internal and external stakeholders via all communication channels.
- Advise and promote the value of our NTUC Health services to the customers.
- Address enquiries, referrals, scheduling of appointments and other support required from the various communication channels; recommend relevant services within NTUC Health to address the needs of the stakeholders.
- Manages feedback/ complaints and liaises with relevant stakeholders to resolve the issues within a stipulated timeframe.
- Track and monitor customers’ enquiries from all channels such as Call Centre Hotline, E-mails, Whatsapp, and Online Messages in a timely manner, including service recovery.
- Meet daily KPI requirements.
- Perform any other duties that may be assigned from time to time by the Reporting Officer.

QUALIFICATIONS
- Preferably general degree or minimum ‘A’ Levels with some customer service experiences
- Someone with strong written and verbal communication skills
- Someone who is resourceful and provides timely and accurate information to our seniors
- Someone who is patient and meticulous and enjoys working with a senior person.
- Prior experience in the healthcare sector is preferred.
- Proficiency in a 2nd language would be advantageous.

  • Call Centre Agent

    2 weeks ago

    Singapore Singapore General Hospital Full time

    Call Centre Agent (General Enquiries Hotline)Join to apply for the Call Centre Agent (General Enquiries Hotline)role at Singapore General Hospital . The Job You will support the Call Centre Department in the answering and managing of calls, faxes and emails from members of the public, patients, staff from other government agencies and health institutions...

  • Call Centre Agent

    2 weeks ago

    Singapore ANGELS & CO. PTE. LTD. Full time

    Call centre agent in dental clinic - Reply messages via whatsapp and over the phone - Handle and arrange appointments for patients - Explanation of dental treatment - Assist front desk reception if required

  • Call Centre Agent

    1 week ago

    Singapore UGKS LIMOUSINE PTE. LTD. Full time

    As a call centre agent for an airport transport company and limousine company, your job description would include: 1. Answering incoming calls from customers and providing them with information about the company's services, pricing, and availability. 2. Booking reservations for customers and ensuring that all necessary information is collected, such as...

  • Call Centre Supervisor

    7 days ago

    singapore Connect Centre PL Full time

    Responsibilities: • Assist in managing the agents and Call Centre operations • Handle complaints and manage service recovery • Handle the recruitment, training, and development of the agents • Provide administrative support in the Call Centre • Cover the Team Managers' duties and shift where necessary • Any other ad-hoc tasks that may be assigned...

  • Call Centre Agent

    1 week ago

    Singapore Dynamic Human Capital Full time

    **Position**: Call Centre Agent (Night Shift) **Salary**: $1,600 - $1,800 + OT + Allowance + Incentive + AWS **Location**: West **Working Hours / Days**: 08.00PM - 08.00AM (5 days) **Responsibilities**: - Receive inbound and outbound calls including transfer calls from the appropriate department for current and potential customers. - Handling...

  • Call Centre Agent #56115

    6 days ago

    Singapore ANRADUS PTE. LTD. Full time

    Industry/ Organization Type: Engineering/ Security Systems Installation - Position Title**:Call Centre Support/ Call Centre Agent**: - Working Location: Ubi - Working Hours: 4 days a week (12 hours day/ night shift) - Salary Package: Basic salary up to $2,500 - Duration: 1-year contract (Renewable) **Key Responsibilities** - To call inbound customers and...

  • Call Centre Agent

    2 weeks ago

    Singapore HAI LECK ENGINEERING (PRIVATE) LIMITED Full time

    We are looking for a dynamic and customer-centric individual to join our call center team as a Call Centre Agent. In this role, you will be the first point of contact for our valued customers, providing top-notch service and assistance. If this sounds like YOU, connect with us TODAY! Working Location: Kallang, Central Region **Responsibilities**: - Assist...

  • Call Centre Agent #56115

    2 weeks ago

    Singapore Anradus Pte Ltd Full time

    Industry/ Organization Type: Engineering/ Security Systems Installation - Position Title**:Call Centre Support/ Call Centre Agent**: - Working Location: Ubi - Working Hours: 4 days a week (12 hours day/ night shift) - Salary Package: Basic salary up to $2,500 - Duration: 1-year contract (Renewable) **Key Responsibilities** - To call inbound customers and...

  • 0731 - Outbound Call Agent (Call Centre)

    1 week ago

    Singapore THE SUPREME HR ADVISORY PTE. LTD. Full time

    Role: Outbound Call Agent (Call Centre)Salary: $ 2000 - $ 2800Working Hours: Monday - Friday (9am - 6pm)Location: Bukit Merah Central Responsibilities: Handling inbound calls on

  • Inbound Call Centre Agent

    1 week ago

    Singapore ZENITH INFOTECH (S) PTE LTD. Full time

    Inbound Call Centre Agent (24 hours shift) /Customer Service OfficerThis is a 12 months contract assigned to our clientWork Location: SuntecSalary Range : $2,500-$3,000Working Hours1. Comfortable with rotational shift2. (Night shift optional with $300 allowance)3. 44 hours per week (5.5 days of work)4. $100 PH allowance (if working on PH)Job Description1....