Call Centre Agent

1 week ago

Singapore NTUC Health Full time

COMPANY DESCRIPTION

**NTUC Health Co-operative Limited (NTUC Health)** is an NTUC social enterprise that provides a comprehensive and integrated suite of quality and affordable health and eldercare services to meet the growing needs of families and their dependents. Building on more than four decades of experience and expertise, NTUC Health is among the largest senior day care, nursing home and home personal care providers in Singapore. It also offers other services for seniors such as an active ageing hub, senior activity centres, community support for vulnerable seniors, and a sheltered / senior group home. In addition, it runs a chain of dental clinics, and a family medicine clinic

DESIGNATION : Call Centre Agent (Home Care)

RESPONSIBILITIES
- Deliver consistent good customer service including inquiries, and complaints at all times
- Be customer-centric with both internal and external stakeholders via all communication channels.
- Advise and promote the value of our NTUC Health services to the customers.
- Address enquiries, referrals, scheduling of appointments and other support required from the various communication channels; recommend relevant services within NTUC Health to address the needs of the stakeholders.
- Manages feedback/ complaints and liaises with relevant stakeholders to resolve the issues within a stipulated timeframe.
- Track and monitor customers’ enquiries from all channels such as Call Centre Hotline, E-mails, Whatsapp, and Online Messages in a timely manner, including service recovery.
- Meet daily KPI requirements.
- Perform any other duties that may be assigned from time to time by the Reporting Officer.

QUALIFICATIONS
- Preferably general degree or minimum ‘A’ Levels with some customer service experiences
- Someone with strong written and verbal communication skills
- Someone who is resourceful and provides timely and accurate information to our seniors
- Someone who is patient and meticulous and enjoys working with a senior person.
- Prior experience in the healthcare sector is preferred.
- Proficiency in a 2nd language would be advantageous.

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