Client Experience Specialist

4 weeks ago


Singapore FLYWIRE (SINGAPORE) PTE. LTD. Full time
Roles & Responsibilities

Are you ready to trade your job for a journey? Become a FlyMate

Passion, excitement & global collaboration are all core to what it means to be a FlyMate. At Flywire, we’re on a mission to deliver the world’s most important and complex payments. We use our Flywire Advantage - the combination of our next-gen payments platform, proprietary payment network and vertical specific software, to help our clients get paid, and help their customers pay with ease - no matter where they are in the world.

What more do we need to truly be unstoppable? Perhaps, that is you


Who we are:

Flywire is a global payments enablement and software company, founded a decade ago to solve high-stakes, high-value payments in education, using modern technology.

Today, we’ve digitized payments for more than 3,800+ global clients across education, healthcare, travel & B2B, covering more than 240 countries and territories and supporting over 140 currencies. And, we’re just getting started


With over 1,200+ global FlyMates, representing more than 40 nationalities, and in 12 offices world-wide, we’re looking for FlyMates to join the next stage of our journey as we continue to grow.


The Opportunity:

We, at Flywire, are seeking a Client Experience Specialist. In this role, you will provide support to our clients across a number of products and services. This support will be delivered not only through 1:1 inbound inquiries but also through engaging and educational proactive interactions. You will also serve as an escalation point for payer inquiries when client awareness and/or involvement is required.

Your primary stakeholders outside of the Client Experience team will be Flywire Relationship Managers and our Cash Management team. Through cross functional collaboration, you will provide top-notch service to Flywire’s clients resolving their daily inquiries and optimizing their (and their payer’s) usage of Flywire products.

  • Provide solutions to complex client issues by phone, chat, and email with speed, professionalism and empathy
  • Be the first point of contact for non-strategic client inquiries
  • Be a brand ambassador leaving a positive impression on every interaction
  • Be an escalation point for our Payment Experience & Support teammates when client context is required, serving as a content expert for client utilization of Flywire Products
  • Support the Senior Specialists and global Team Lead as needed with project-related tasks
  • Collect feedback to better understand client challenges as well as client (and their payer) trends. Be the voice of the client within Flywire escalating insight both within the Client Experience team and beyond
  • Contribute to the Client Experience function by using data analysis & feedback to identify areas of internal efficiency
  • Take an active role in identifying content gaps in our external and internal knowledge base, assisting in content creation as needed

Here’s What We’re Looking For:

  • A keen interest in client support
  • Consistent high-level execution against support standards
  • Proven ability to handle even the most difficult customer inquiries efficiently and with empathy
  • Excellent phone etiquette and the ability to listen, understand, and find a solution to complex requests using root cause analysis
  • Fluency in English and Japanese or Korean (required)
  • An interest in data, and an understanding of its importance in driving change
  • Experience in a multi-channel support environment
  • Ability to work on a flexible schedule (e.g. shift rotations, public holidays)
  • International experience (preferred)
  • Familiarity with CRM software (preferred)

Technologies We Use :

  • Zendesk
  • Google Suite
  • Looker

What We Offer:

  • Competitive compensation, including stock options
  • Flying Start - Our immersive Global Induction Program (Meet our Execs & Global Teams)
  • Work with brilliant people that will keep you on your toes, learn more about their journeys by checking out #InsideFlywire on social media
  • Dynamic & Global Team (we have been collaborating virtually for years)
  • Wellbeing Programs (Mental Health, Wellness, Yoga/Pilates/HIIT Classes) with Global FlyMates Be a meaningful part in our success - every FlyMate makes an impact
  • Competitive time off including FlyBetter Days to volunteer in a cause you believe in
  • WFH Stipend & Digital Disconnect Days
  • Great Talent & Development Programs (Managers Taking Flight – for new or aspiring managers)

Submit today and get started

We are excited to get to know you Throughout our process you can expect to meet with different FlyMates including the Hiring Manager, Peers on the team, the VP of the department, and a skills assessment. Your Talent Acquisition Partner will walk you through the steps and be your “go-to” person for any questions.


Flywire is an equal opportunity employer. With over 40 nationalities across 14 different offices, and diversity and inclusion at the core of our people agenda, we believe our FlyMates are our greatest asset, and we’re excited to watch our unique culture evolve with each new hire.


Tell employers what skills you have

Customer Experience
Social Media
Customerfacing
B2B
Good Communication Skills
Attention to Detail
Zendesk
Communication Skills
Korean Language
Japanese

  • Singapore CHIANG KONG CRAFTSMAN PTE. LTD. Full time

    Daily walk in customer enquires Managing data and correspondence of company suppliers Positive chartacter traits Able to converse in english or chinese Able to work weekend and PH, (6days/week)- help to built up a team with company Improve company client experience process Work in a renew enviroment ( East ) Call for interview Singaporean Only)


  • Singapore PERSONNEL LINK JOBHUB PTE. LTD. Full time

    Customer Experience SpecialistHandle and resolve customer inquiries efficiently.Coordinate with internal teams to address and solve issues effectively.Identify and report trends in inquiries and service problems to supervisors promptly.Log all customer interactions accurately in the CRM system.Support in processing orders and managing spare parts...


  • Singapore Hays Malaysia Full time

    Hays Malaysia SingaporePosted 3 hours ago Contract S$4k - S$6k K Posted by Kenneth Sze RecruiterFollow A Client Reporting Specialist with a top tier investment bank in Singapore, pioneering one of world's largest integration project.Your new companyMy client is a top tier investment bank located in Singapore. They are currently looking for a Client Reporting...


  • Singapore Endowus Full time

    Endowus is Asia's leading fee-only digital wealth platform. Licensed by the Monetary Authority of Singapore (MAS) and Hong Kong Securities & Futures Commission (SFC), Endowus is the first digital advisor in the region to span both private wealth (Cash) and public pension savings (CPF & SRS in Singapore), helping all investors grow their money with expert...


  • Singapore ZUELLIG PHARMA SPECIALTY SOLUTIONS GROUP PTE. LTD. Full time

    **Client Service SpecialistThe Job:As a Client Service Specialist, you'll be responsible for the review of material flow parameters and recommend appropriate levels to support business and customer requirements. He/She will lead new customer integration by coordinating internally with cross functional teams and externally with business partners. Assisting...

  • Client Manager

    1 month ago


    Singapore Morgan Philips Specialist Recruitment Full time

    You will be joining a one-stop Creative Marketing Agency who provides tailored services to meet client's business objectives from Marketing to Brand Communication & Interior Design.They are now looking for an Account Manager / Client Manager to manage assigned accounts and projects. Responsibilities:Managing and delivering day-to-day operational requirements...

  • Client Manager

    4 weeks ago


    Singapore Morgan Philips Specialist Recruitment Full time

    You will be joining a one-stop Creative Marketing Agency who provides tailored services to meet client's business objectives from Marketing to Brand Communication & Interior Design.They are now looking for an Account Manager / Client Manager to manage assigned accounts and projects. Responsibilities:Managing and delivering day-to-day operational requirements...


  • Singapore ZUELLIG PHARMA PTE. LTD. Full time

    Roles & ResponsibilitiesClient Service SpecialistThe Job:Client Service Specialist will be responsible for the review of material flow parameters and recommend appropriate levels to support business and customer requirements. And to lead new customer integration by coordinating internally with cross functional teams and externally with business partners....


  • Singapore Kleos Recruitment Pte. Ltd Full time

    Join a leading global securities firm as they expand their presence in the APAC region, offering an exciting opportunity within their dynamic Client Services team based in Singapore. Renowned as one of the industry's largest players, our firm boasts a stellar reputation in the trading market.Collaborate with a proficient team and engage with esteemed clients...


  • Singapore Guy Carpenter Full time

    Guy Carpenter is seeking candidates for the following position based in the Singapore office:Reinsurance Client Support Specialist (Treaty Technician)What you gain from this opportunity: Being part of a well-known brand in the reinsurance industry, collaborating with and learning from top experts in the field. Rare chance to have a meaningful impact on...


  • Singapore Flywire Full time

    Company Description Are you ready to trade your job for a journey? Become a FlyMate**Passion, excitement & global collaboration are all core to what it means to be a FlyMate. At Flywire, we're on a mission to deliver the world's most important and complex payments. We use our Flywire Advantage - the combination of our next-gen payments platform, proprietary...


  • Singapore FIT CLIMB PTE. LTD. Full time

    About fit - blocfit - bloc is Singapore's largest hybrid indoor fitness and rock climbing facility, centered around fulfilling all your fitness and lifestyle needs. We aim to enrich our #fitblocfam with an all-encompassing experience - building bonds, encouraging growth, and inspiring strength.As a company, we function as a small, tight-knit team that is...


  • Singapore PERSONNEL LINK JOBHUB PTE. LTD. Full time

    Roles & ResponsibilitiesCustomer Experience Specialist Handle and resolve all customer queries Follow up closely with internal parties for resolutions. Proactively escalate query trends, potential issues and recurring service failures to team lead/ manager and ensure that appropriate corrective action is implemented to avoid future problems. All customer...


  • Singapore BB GLOBAL SERVICES PTE. LTD. Full time

    Bruc Bond is a global financial services firm operating from Asia-Pacific, Europe, and the Middle-East. Our mission is to simplify corporate banking. We connect entity clients to a diverse network of partner banks and financial institutions, and manage their bank transaction relationships seamlessly for the long term.We facilitate the opening of bank...


  • Singapore Career Edge Asia Pte Ltd Full time

    $3800 + AWS + VB + allowance5 working days, Mon - Fri, normal office hoursLocation: CentralResponsibilities Support clients in the onboarding process and provide support postonboarding Ability to understand customers' needs and provide appropriate solutions and attention promptly Consistently deliver excellent quality service to our customers to achieve...

  • Client Experience

    2 weeks ago


    Singapore KLAY CAPITAL PTE. LTD. Full time

    Key Responsibilities: Manage frontofhouse suite of services that would create a lasting impact for the discerning clientele. Impeccable and responsible housekeeping standards, Art curation, inhouse curated events and related program assistance Creating internal and external partnerships and engagement processes required for the inhouse tailored services to...


  • Singapore Porsche Singapore Pte. Ltd. Full time

    If you make hearts beat faster, your own has to be in the right place.Customer Experience Specialist (Interaction Centre) (M/F/d):- Code number:J - Entry level:Professionals- Location:Singapur- Organization:Porsche Singapore Pte. Ltd.**TasksTasksTasks***TasksPorsche Singapore is offering a vacancy as Customer Experience Specialist within its Marketing...


  • Singapore Guy Carpenter Full time

    Guy Carpenter is seeking candidates for the following position based in the Singapore office:Reinsurance Client Support Specialist (Treaty Technician)What is in it for you? Be part of a reputable and recognized brand in the reinsurance industry by working with and learning from industry leading experts in the field. Unprecedented opportunity to...


  • Singapore Guy Carpenter Full time

    Guy Carpenter is seeking candidates for the following position based in the Singapore office:Reinsurance Client Support Specialist (Treaty Technician)What is in it for you? Be part of a reputable and recognized brand in the reinsurance industry by working with and learning from industry leading experts in the field. Unprecedented opportunity to...


  • Singapore UBS Full time

    Singapore Operations Investment BankJob Reference #BRCity SingaporeJob Type Full TimeYour role We're looking for Client Onboarding Specialist to: :Drive and lead cross-divisionally originated onboarding cases across WM and IB. Advise and explain KYC requirements and handhold the client or client advisor through the onboarding and account opening process....