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Client Support Specialist

3 months ago

Singapore FIT CLIMB PTE. LTD. Full time

About fit - bloc


fit - bloc is Singapore's largest hybrid indoor fitness and rock climbing facility, centered around fulfilling all your fitness and lifestyle needs.

We aim to enrich our #fitblocfam with an all-encompassing experience - building bonds, encouraging growth, and inspiring strength.


As a company, we function as a small, tight-knit team that is passionate about what we do and committed to the people we serve.

We're constantly innovating, anticipating new changes, and growing together as a team.

At the same time, we're always on the lookout for motivated individuals who are service-oriented, eager to learn, and have the desire to thrive in a dynamic, fast-paced environment.


fit - bloc is the brainchild of a wider enterprise that houses a multitude of other fitness chains and concepts.

Join us to experience endless learning and exciting development opportunities, both within fit - bloc, and across other concepts within the group.

If you have a passion for fitness, people, and growth — we'd love to hear from you

About the role
Join us as a Client Support Specialist and take charge of creating the best experience possible for our #fitblocfam. If you are charismatic, energetic, and detail-oriented, this is the perfect role for you.

Your key responsibilities include:

Customer Service

  • Executing front desk operations and managing backend clientele, membership, and subscription matters
  • Assist with acquiring leads and maintaining membership channels, particularly through establishing partnerships with schools and other external stakeholders
  • Implementing consistent customer service standards and communication protocols across all frontfacing crew members
  • Familiarise yourself with our community and provide exceptional customer service to our clients, providing support to our members regarding membership queries, bookings, and retail purchases

People Management

  • Work closely with HR to oversee, monitor, and eventually manage the frontdesk operations team, ensuring that all crew members perform up to task in maintaining the highest service standards
  • Training new crew members

Operations

  • Manage internal operations within the gym, including but not limited to the upkeep the cleanliness of gym facilities

As you grow in the role, expect to:

  • Independently leading your own team of Customer Service Specialists and all front-facing crew members, bridging the communications between the crew and upper management
  • Taking charge of establishing and maintaining stringent customer service protocols and customerfacing communications that are in line with the brand's objectives
  • Heading internal operations within the gym, proposing actionable solutions and new alternatives to existing processes relating to client management

We're looking for team players with:

  • Excellent communication and interpersonal skills
  • The ability to manage and resolve conflicts among clients, and provide appropriate solutions to the situation at hand
  • Prior experience in customer service or personal relations would be an added advantage

While at fit - bloc, you can look forward to:

  • Working with a passionate, tight-knit team in a dynamic, fast-paced environment
  • Taking full ownership of your work and seeing your ideas come to life
  • Experiencing constant development and opportunities — you'll never stop learning and growing